IT Support (IT Helpdesk)

Helpdesk and asset management (80%):

In charge of installing workstations, loading all required software, and supporting the new employee to use their account and PC on their first day in the company.
Update Monthly IT Reports and labeling, and manage IT assets.
Assist with the setup and configuration of new workstations and laptops.
Install, configure, and maintain computer hardware, peripherals, and software applications.
Respond to IT ticket requests from employees and resolve issues efficiently.
Monitoring and maintaining all the software, hardware, and other IT equipment.
Ensure the proper functioning of printers, scanners, and other office equipment.
Diagnose and troubleshoot hardware, software, and network problems.

Administration (20%):

Collaborate with the IT team to implement and maintain IT policies, procedures, and security protocols.
Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.
Build an internal wiki with technical documentation, manuals, and IT policies.
Assist in maintaining and upgrading servers, routers, switches, and other network equipment.

- Major: IT or related degrees.
- Having CCNA/MCSA is an advantage.
- Good at Windows OS, Office, and troubleshooting skills.
- Fair English communication skills in speaking.
- Communication & problem- solving skills, firm persuasion.
- At least 1 years of experience in a similar position.

- Working time is only 5 days/week (from Monday to Friday).- Attractive salary.- 13th- month salary, annual salary increase, year- end bonus according to annual performance evaluation.- Company car when working outside the company.- Allowance for lunch; phone and computer are provided.- Teambuilding level 5- star; company sponsored when traveling, sports activities, picnic in groups.- Happy Hour, New Year Party, Lucky Draw, Christmas party, Birthday, watching movies and other entertainment activities.- Besides the statutory insurance, all employees have 24/24 accident and health insurance.

Cập nhật gần nhất lúc: 2026-08-04 19:10:03