IT Support Specialist- Up to 18K/year

ABOUT THE ROLE

As part of Technology Innovations Department, you&039;ll work in a Agile, and tech- startup environment inspired by Unicorn worthy culture.
We are seeking an experienced IT Support Specialist to oversee our IT support and office admin operations and ensure the 24/7 excellence of our cloud- based software systems. Reporting to the Line Manager and collaborating closely with the CEO/HR admin team to provide services to the whole company, you will be a member of 4 IT Support Specialists responsible for monitoring system health, troubleshooting issues, and providing first- level support to internal and external users. This role is critical in maintaining the robustness of our systems and supporting the productivity of our team in a dynamic, agile environment.
Crossian is a high- growth technology- driven e- commerce business. Behind our success is our people. As a start- up formed in 2020, we have created a fast- paced and dynamic environment, enabling our people to reach $100 million of revenue in 2024, a cumulative average growth rate of over 1000% in just under 4 years. Our mission now is to harness the power of technology to develop a direct- to- consumer approach and enhance customer lifetime value.

After- Hours Coordination: Organize and participate in rotation schedules for after- hours system monitoring to guarantee continuous platform operation.
Software Support: Oversee support for office software and applications, manage user access, and ensure optimal usage practices.
Documentation: Maintain comprehensive documentation of support activities, resolutions, and preventive measures to build a robust knowledge base.
System Monitoring: Oversee active monitoring of system dashboards, alerts, and infrastructure boards on platforms like Grafana and AWS to proactively identify and address issues.
Support Operations: Ensure efficient handling of first- level support requests via communication channels such as Slack and phone, escalating complex issues to the technical team.
Infrastructure Management: Maintain the reliability and security of office network infrastructure, including Wi- Fi, routers, switches, and hardware like printers, laptops, and TVs.

Yêu cầu công việc

Communication: Good verbal and written communication skills in English, capable of conveying technical information to non- technical stakeholders.
Flexibility: Willingness to work flexible hours, including nights, weekends, and holidays, to support 24/7 operations.
Experience: Minimum of 2 years in IT support roles.
Technical Skills: Knowledge with system monitoring tools (e.g., Grafana, AWS CloudWatch) and network infrastructure management.
Education: Bachelor&039;s degree in Information Technology, Computer Science, or a related field.
Cloud Experience: Knowledge with AWS, Azure, or Google Cloud services

We’re not just about building platforms; we’re about creating a workplace where talent thrives. Here&039;s what you’ll gain:
Exceptional Compensation

Total Annual income up to $18,000, reflecting your expertise and contribution.
Up to 30 months of salary per year through competitive salary packages and performance- based bonuses.

Growth Opportunities

Hands- on exposure to cutting- edge technologies and complex system architecture in a global- scale project.
Clear career advancement pathways and access to continuous professional development programs.

Cập nhật gần nhất lúc: 2025-11-11 11:00:03