Key Account & Global Service Ecommerce Leader

Working Mode: Full- time
Direct Manager: Ecommerce Service Manager, CSO
Location: 202 Phan Văn Hân, P. Gia Định, HCMC
Job Level: Leader
Working Hours: Monday- Friday, 8:30 AM- 5:30 PM (Lunch break: 12:00 PM- 1:30 PM)
JOB DESCRIPTION
Strategic Key Account Management:

Business Reviews: Conduct regular Quarterly Business Reviews (QBRs) with Key Accounts to analyze performance, provide actionable insights, and propose expansion strategies.
Manage Top- Tier Clients: Take ownership of VIP clients and Key Accounts, acting as their primary strategic advisor. Build and maintain strong, long- term relationships to drive their cross- border e- commerce success (focusing on Amazon and TikTok).
Business Growth & Strategy: Develop comprehensive, customized business plans for Key Accounts, including product life- cycle strategies, pricing structures, promotional calendars, and distribution models to maximize GMV and optimize ROI in international markets (US, Australia, EU).

Team Leadership & Operational Excellence:

Cross- Functional Collaboration: Act as the main liaison between internal departments and external platform representatives (Amazon, TikTok teams) to ensure optimal store setup, seamless campaigns, and swift issue resolution.
Team Management: Lead, mentor, and evaluate a team of E- commerce Specialists / Account Executives. Set clear KPIs, provide ongoing training, and foster a high- performance culture.
Process Optimization: Standardize and oversee the export and compliance processes. Ensure the team accurately guides clients through export procedures (US, Canada, Europe) and adheres to international legal requirements and platform standards.

Market Research & Performance Reporting:

Market Intelligence: Continuously monitor global market trends, competitor activities, and platform algorithm updates. Translate insights into strategic advantages for clients.
High- Level Reporting: Track overall departmental performance. Provide comprehensive reports on revenue, profitability, and operational metrics to the Board of Directors/Department Head, highlighting risks and strategic opportunities.

REQUIREMENTS
Knowledge & Education:
Basic proficiency in English (written and spoken) for cross- border business communication.
A Bachelor’s degree in Business, Economics, E- commerce, Marketing, or a related field (Master’s degree or MBA is a strong plus).
Experience:
Leadership/Key Account Experience: At least 1–2 years in a leadership, Key Account Management, or Senior Strategist role.
Industry Experience: Minimum of 3–5 years of hands- on experience in cross- border E- commerce (specifically Amazon US/EU).
Cultural Fit: Candidates who have studied/worked abroad in Europe or the U.S., or possess a deep understanding of Western consumer behavior and culture, are highly preferred.
Core Skills & Competencies:
Tool Proficiency (Advantage): Familiarity with industry- standard analytics & AI tools (e.g., Helium 10, Jungle Scout, Kalodata, SellerSprite, Codex, Cowork) is highly preferred and considered a strong advantage, though not mandatory.
Data- Driven Mindset: Excellent analytical skills to interpret complex sales data, forecast trends, and monitor multi- account performance.
Leadership & Negotiation: Strong ability to lead teams, influence stakeholders, and negotiate effectively with B2B clients.
Strategic E- commerce Expertise: Deep understanding of the Amazon ecosystem, including advanced Amazon SEO, A10 algorithm, PPC strategy scaling, and FBA fulfillment optimization.
RESPONSIBILITIES AND TASKS (Key Deliverables)
Client Retention & Satisfaction: Ensure exceptional service delivery, maintaining high retention rates and positive seller ratings across all managed accounts.
Escalation Management: Serve as the highest point of contact for resolving complex client issues, policy violations, or critical operational bottlenecks.
Revenue Target Ownership: Take accountability for achieving and exceeding the GMV and revenue targets for the Key Account portfolio.
Continuous Improvement: Regularly evaluate internal workflows and team productivity to identify areas for operational improvement and implement effective solutions.
Policy Implementation: Oversee the deployment of company- wide promotional policies and client benefit programs, ensuring they are executed efficiently by the team.
BENEFITS
Salary: Basic salary + KPI bonus.
Bonus: Performance- based bonuses for significant contributions and efforts.
Training: Participate in internal training courses on Digital Marketing and E- commerce to develop professional skills.
Other Benefits:
Holiday and Tet bonuses based on company financial performance.
Full Social Insurance (BHXH) coverage and other allowances.
Participation in team- building activities and company trips.
Support for transportation via ride- hailing services (Xanh Sm.).

Cập nhật gần nhất lúc: 2026-07-06 20:35:03