Kỹ Sư Chất Lượng Khách Hàng (CQE)

MOLEX, a brand under KOCH Industries with its headquarters in LISLE (USA), is one of one of the world’s leading interconnector manufacturer.
Molex Vietnam has been operating its first factory at Thang Long Industrial Park I since 2007. Currently, Molex is investing in a NEW FACTORY located at Thang Long Industrial Park II, Hung Yen province, with a total investment of approximately 145 million USD, covering an area of 100,000 m² and divided into 3 phases. This factory will produce high- tech products, such as high- speed connectors, cables and optical devices.
Primary Purpose:
To support Molex manufacturing plants in addressing customer quality concerns, fostering strong customer relationships, and ensuring customer satisfaction through effective quality management and technical expertise.
Duties & Responsibilities:

Customer Satisfaction:
Ensure customer satisfaction by addressing quality- related activities effectively.
Maintain strong customer relationships through prompt response and technical support.
Quality Issue Resolution:
Act as the primary point of contact with customers to understand their quality- related needs and execute strategies to address them.
Responsibilities include:
Collaborating with global manufacturing teams across departments to enhance product quality and customer satisfaction.
Conducting failure analysis for customer complaints and providing proactive support.
Managing on- site customer complaints.
Coordinating validation processes or audits at manufacturing sites.
Non- Conforming Product Management:
Supervise sorting/rework activities at customer or hub locations.
Oversee control and disposition of non- conforming products, including buy- and- resale parts.
Assess, negotiate, and engage external contractors for manpower for sorting and rework at customer or hub locations.
Collaborate with manufacturing plants to optimize sorting processes and minimize costs, while preventing customer production line disruptions.
Corrective Actions and Reporting:
Prepare, review, and submit 8D reports to customers with corrective actions as required.
New Product Development:
Participate in Failure Mode and Effects Analysis (FMEA) for new products.
Quality System Development:
Develop and implement quality systems and procedures to effectively communicate and meet customer expectations and needs.
Defective Parts Management:
Coordinate with customers to facilitate the return of defective parts and ensure smooth processes.
Proactive Technical Support:
Respond to customer technical inquiries promptly and effectively to prevent dissatisfaction.

Qualifications
Education
Required:
- Bachelor’s degree in Engineering, Science & Technology, or equivalent.
Preferred:
- Mechanical or Electrical Engineering.
Experience
Required:
- Minimum 6 years of experience in a manufacturing environment.
Skills & Abilities
Required:
- Knowledge of ISO standards, RoHS, and SAP.
- Good understanding of manufacturing processes.
- Good communication skills in English and Mandarin.
- Proficiency in FMEA, Global 8D, QC tools, SPC, and other QA/QC methodologies.
- Strong engineering and quality knowledge.

- Global career development via KOCH’s Talent Exchange Programme
- PBM culture that fosters collaboration and personal growth
- 24/7 occupational safety insurance from day one
- Premium health insurance after just 2 months
- Full salary during probation
- Shuttle service for convenient commuting
- Modern American- standard work environment
- A canteen with modern facilities offers good- quality meals daily
- Most Saturdays off (working hours: 8AM- 4.30PM)
- Annual Summer Trip
- Total compensation based on contribution, including: Base salary, Allowances, Overtime, fixed 13rd & 14th month salary, Performance & spot bonuses, Service award

Cập nhật gần nhất lúc: 2026-04-09 01:30:02