Kỹ Sư Hỗ Trợ Khách Hàng-Technical Support Engineer

We are looking for a dedicated Technical Support Engineer to work closely with our Chinese customers who use Koh Young’s 3D inspection systems (SPI, AOI). In this role, you will directly support customers with system installation, troubleshooting, user training, and production- related technical assistance. You will collaborate closely with our internal engineering team to ensure smooth customer operations.
Key Responsibilities
Installation & System Setup

Coordinate installation and configuration of hardware and software at customer sites
Ensure systems are properly tested and fully operational upon handover

Customer Support & Troubleshooting

Log technical issues accurately and work with HQ engineers to provide timely solutions
Assist customers with production testing and prepare technical reports
Diagnose and resolve issues encountered during daily production

Training & Technical Guidance

Provide on- site and remote guidance to optimize customer workflows
Conduct user training sessions on system operation, programming, and maintenance

Business Support

Occasionally participate in business trips to support urgent customer requirements
Maintain professional communication and build strong relationships with Chinese clients

Must Have

Ability to travel occasionally for customer support
Good communication and problem- solving skills
Strong willingness to learn technical systems (training will be provided)

Nice to Have

Previous experience in technical support, machinery, electronics, or manufacturing
Fluent Chinese communication (spoken and written)
Knowledge of inspection equipment (SPI, AOI) is a plus, but not required

Supportive engineering team and professional development opportunities
Full technical training on Koh Young systems
Own marriage: 10, VND and 5 days leave with full salary
Child&039;s marriage: 2m VND and 1 day leave with full salary
Sibling&039;s marriage: 2m VND and1 day leave with full salary
Parents (in- law)&039; 60th birthday: 1m VND and1 day leave with full salary
Childbirth: 2m VND and 3 days leave with full salary
1st birthday of child: 1m VND
Own birthday: 500k VND
Spouse&039;s birthday: 300k VND
Children&039;s day (under 12): 300k VND/ each baby
Wedding anniversary: 300k VND
Lunch allowance: 600k VND
Team- building allowance: 800k person/month
Social & medical insurance: Full salary rate
English & Korean education allowance.
Oversea training in Korea.
Premium health care package: PVI care insurance.
Motorbike + car parking.
Condolence

Cập nhật gần nhất lúc: 2026-01-23 02:10:03