L&OD Specialist

Training Planning & Coordination

Support in maintaining the Competency Framework for different roles.
Support tracking and monitoring training budget and expenses.
Conduct Training Needs Analysis (TNA) under guidance from Line Manager.
Assist in preparing annual / quarterly / monthly training plans.

Training Design & Delivery

Assist in designing and updating training materials such as:
Sales & Customer Service Skills
Company Culture & Values
Collect feedback and support evaluating training effectiveness (e.g., Kirkpatrick Model).
Coordinate and organize classroom, virtual, and e- learning sessions.
Deliver training sessions when required (internal trainer role).
Manage and update LMS (Learning Management System) if applicable.
Basic Leadership & Soft Skills
Onboarding / Orientation

Organizational Development (OD) Support

Support standardization of workflows and internal processes.
Assist in developing and maintaining:
Participate in restructuring or expansion projects as assigned.
Career Path frameworks
Talent Pool tracking
Succession Planning data
Track L&D KPIs and prepare reports, such as:
Training effectiveness
Completion & engagement rates
Capability improvement indicators
Support integration of L&D data into HR processes:
Prepare reports and dashboards using tools (Excel, Power BI, LMS).
Performance Review
Engagement Survey
KPI tracking

Cross- Functional Collaboration

Work closely with:
Ensure smooth communication and execution of training initiatives.
Retail / Operations
Marketing
Coordinate with Store Managers and Line Managers to collect training needs and feedback.
HR Business Partners

Reporting & Administration
Track and report training KPIs such as:

Maintain training records and documentation.
Support analysis of employee capability and development data
Course completion rates
Training hours per employee

Education & Experience

Bachelor’s degree in Human Resources, Education, Business Administration, Psychology, or related fields.
Experience in LMS or e- learning platforms is a plus.
2–4 years of experience in Learning & Development / Training.
Basic experience in data analysis and reporting.
Experience in training coordination, facilitation, or L&D operations.
Experience in retail / fast- paced environment is an advantage.

Professional Knowledge
Basic understanding of:

Knowledge of Organizational Development is a plus.
Competency Framework
Instructional Design
Performance Management

Skills

Presentation and facilitation skills.
Coordination and project execution skills.
Strong communication and collaboration skills.
Training material design (PowerPoint, Canva, Articulate, etc.).
Basic data analysis (Excel; Power BI is a plus).

Personal Attributes

Good organizational and time management skills.
Proactive and detail- oriented.
Willing to learn and adaptable.
Collaborative and supportive mindset.
Comfortable working in a fast- paced environment.

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Cập nhật gần nhất lúc: 2026-03-30 13:25:03