Logistics Sales Supervisor

Job Purpose

Identify and acquire new customers to expand revenue.
Manage customer relationships to ensure high satisfaction and retention.
Lead and support a sales team of 2–4 members.
Drive business growth aligned with company strategy and achieve assigned sales targets.
Manage business information, reporting, and cross- functional coordination.

Key Responsibilities
Business Development (40%)

Identify and engage new prospects across ITL services (freight forwarding, contract logistics, etc.) to drive revenue.
Plan, supervise, and follow up on sales team activities to meet departmental goals.
Maintain customer databases and ensure accurate reporting in CRM and monthly reports.

Customer Relationship Management (15%)

Ensure zero bad debt.
Coordinate with internal departments to resolve customer requirements effectively.

Operational Excellence (15%)

Establish and improve SOPs and sales processes to prevent issues and support operations.
Develop strong partnerships with vendors/suppliers to optimize pricing and service quality.
Conduct market research and support strategy implementation.
Submit accurate and timely reports as required.

People Management (10%)

Lead, train, and develop a high- performing sales team.
Participate in at least 90% of company training programs and activities.

Qualifications
Education & Experience

Minimum 5 years of experience in logistics/freight forwarding, including at least 2 years as Senior Sales Executive.
Bachelor’s degree required.

Skills

Advanced sales techniques; good negotiation skills.
Strong communication and presentation skills.
Good command of English.
Ability to adapt in a dynamic environment; good analytical mindset.
Proficient in MS Office and CRM systems.

Personal Attributes

Ability to identify and develop new business opportunities.
Self- disciplined, proactive, and customer- oriented.
Willing to travel for business.
Open- minded with cultural awareness.

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Cập nhật gần nhất lúc: 2026-03-07 06:35:02