Nationwide Facilities Manager

Job Overview: Nationwide Facilities Manager is accountable for the effective management of all repairs, maintenance, and technical operational activities across the national store network. This role ensures operational continuity by overseeing equipment, machinery, and utility systems and by coordinating technical support for both existing stores and New Store Openings (NSO) from equipment installation to on- site setup and operational acceptance. The position also leads collaboration with external vendors and contractors for major, specialized, or technically complex matters. This role plays a critical part in ensuring maintenance activities meet safety standards, extend asset lifespan, reduce downtime, optimize maintenance costs, and safeguard store functionality and guest experience nationwide.
Key responsibilities:
Planning & Budgeting

Develop the annual nationwide Repair & Maintenance (R&M) plan and budget for all stores, including labor, spare parts, vendor services, and major repair initiatives.
Review spending forecasts, analyze cost trends, and propose cost- optimization and efficiency improvement initiatives.
Establish nationwide maintenance standards, workflows, preventive maintenance (PM) programs, and technical policies to ensure consistent execution across regions.
Monitor and update R&M plans based on industry trends, emerging technologies, and best practices to continually improve maintenance efficiency and store uptime.
Plan manpower and resource allocation for regional R&M teams, ensuring sufficient technical coverage, capability, and readiness.

Technical Operations & Issue Resolution

Ensure national consistency in maintenance processes, service quality, and reporting.
Lead regional R&M Managers and Technical Teams to ensure timely troubleshooting, repair, and resolution of store issues.
Ensure proper on- site setup, installation, and operational acceptance for NSO.
Review and approve escalation cases; make decisions on complex technical matters and repair approaches.
Oversee day- to- day technical operations for all stores, ensuring stable, safe, and compliant equipment/system performance.
Monitor and improve team performance, response times, and repair quality nationwide.

Repair, Preventive Maintenance & Asset Reliability

Lead development and implementation of preventive maintenance (PM) plans for all key equipment and systems.
Oversee minor repairs, routine maintenance, cleaning, and equipment replacement handled by internal teams.
Ensure proper documentation of equipment logs, repair history, warranty status, and PM reports.
Evaluate equipment performance across regions; recommend upgrades, replacements, or standard improvements.
Monitor PM completion rates, recurring issues, and equipment performance to improve asset lifecycle.

Stakeholders Collaboration & Management

Provide technical insights for Supply Chain on spare parts sourcing and vendor contracts.
Work with Construction, FF&E, MEP & Store Operations teams for NSO, equipment selection, layout changes, and handover.
Manage relationships with external vendors and contractors for major, specialized, or technically complex repairs.
Partner with Store Operations to prioritize store issues and ensure minimal downtime.
Oversee warranty claims, coordinate with suppliers, and ensure timely issue resolution.
Evaluate vendor performance, quality of work, cost efficiency, and SLA compliance.

Proficient in Microsoft Office; CMMS experience is a plus.
Good understanding of sustainability and compliance practices.
Strong project management skills, including budgeting, cost forecasting, and multi- site coordination.
Fluent in Vietnamese and English.
Proven leadership, communication, and stakeholder management skills.
Experience with preventive and corrective maintenance in fast- paced environments.
8+ years’ experience in maintenance, facilities, or technical operations, including 3+ years in a managerial role.
Willingness to travel frequently.
Experience in multi- site retail, F&B, or hospitality preferred.
Bachelor’s degree in Engineering (Electrical, Mechanical, Construction, or related).
Strong problem- solving and technical troubleshooting abilities.
Solid knowledge of electrical, water, HVAC, kitchen equipment, and building maintenance (coffee machine experience is a plus).

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Cập nhật gần nhất lúc: 2026-04-03 19:15:03