Nhân Viên Chăm Sóc Khách Hàng

Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert)
Assists in driving metrics of the team
Take production calls as well as escalated calls.
Monitor performance and quality scores of team.
Ensure prompt escalations to Team Captain.
Monitor closure of service levels regularly.
Supervise team in the absence of the Team Captain.

Flexibility on 24/7 environment
Fluent in Korean Topik 5 and above
Associate or bachelor’s Degree in related field from a four- year college or university with 2 years of relevant experience preferred
Strong communication skills, both written and verbal
Proficiency in Microsoft Office

Benefits

Public holidays and 14 annual leave days per year.
Free annual health check- up (once per year).
Annual company trip and team- building activities.
13th month salary
Full social insurance coverage in accordance with labor law.

Career Development & Working Environment

Modern working environment with relaxation area, café, and fully equipped cafeteria.
Company- provided laptop/computer, mobile phone, and necessary working tools.
Opportunity for performance evaluation and internal promotion to higher positions.
Professional training provided before officially starting the job (training period is fully paid).

Cập nhật gần nhất lúc: 2026-02-28 22:05:03