Nhân Viên Chăm Sóc Khách Hàng Tiếng Hàn (Yêu Cầu TOPIK 6) - Offer Tới 30mil Gross

Your role & responsibilities
• Adhere to service level agreements (SLAs) and performance metrics.
• Contribute to continuous improvement of support processes and knowledge base.
• Proactively identify and escalate critical issues.
• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in Korean.
• Safeguard customer Personally Identifiable Information (PII) at all times.
• Strictly adhere to Microsoft&039;s Code of Business Conduct and data privacy guidelines.
• Maintain confidentiality of sensitive information.

Your skills & qualifications
Technical Skills:
• Familiarity with IT troubleshooting methodologies and tools.
• Proven experience in providing technical support to end- users.
• Strong understanding of Microsoft Windows systems, especially Domain Service or Networking.
Communication & Interpersonal Skills:
• Excellent written and verbal communication skills in Korean (fluency required).
• Ability to clearly and concisely explain technical concepts to technical and non- technical customers.
• Outstanding customer service skills with a focus on empathy, patience, and active listening.
Professional Attributes:
• Passion for technology and a desire to learn and grow within the IT industry.
• Strong problem- solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and flexibility to work in a fast- paced environment.
Shift Availability: Available to work rotating shifts as determined by the manager.

Benefits for you
• Competitive salary depending on experience
• Annual Health Checkup
• 12 days of annual leave, 8 days of sick leave
• Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
• Full salary during the probationary period
• 90% contribution of the gross salary to social insurance from the company side

Cập nhật gần nhất lúc: 2026-04-16 14:00:08