NHÂN VIÊN KINH DOANH

Receive customer inquiries and provide consulting on suitable products/services in line with textile and garment industry standards.
Manage the full order lifecycle from quotation → order placement → production → delivery → after- sales service.
Handle and resolve all order- related issues until completion.
Maintain and develop relationships with existing customers.
Coordinate with internal departments (Customer Service, Planning, Production, Engineering, QC) to ensure timelines are met.

Clearly explain contract terms and conditions to customers prior to signing.
Monitor contract validity and ensure compliance with agreed terms.
Prepare quotations and submit for internal approval before sending to customers.
Participate in negotiating commercial and service terms with customers.

Collaborate with Marketing/Brand team (if applicable) to provide market insights and customer needs.
Research textile and garment industry trends; update market demands to propose product/customer development strategies.
Identify and approach potential customers within assigned segments.

Monitor corrective and preventive actions (CAPA) and provide timely feedback to customers.
Act as the main contact point for receiving and coordinating customer complaints with relevant departments.
Ensure excellent after- sales service and customer satisfaction.
Build and maintain strong relationships with key stakeholders within customer organizations.

Maintain accurate and up- to- date customer data in the system.
Perform other tasks as assigned by the direct manager.
Prepare weekly/monthly reports on progress, sales performance, and order forecasts.

- Relationship Management (Account Management)
- Time Management & Multi- tasking
- Problem Solving
- Negotiation Skills

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Cập nhật gần nhất lúc: 2026-03-30 12:25:03