Nhân viên Trung tâm Dịch vụ Khách hàng/ Service Center Agent

Process and coordinate guest requests (housekeeping, engineering, F&B, concierge, transportation, etc.) through the hotel system.
Provide accurate information regarding hotel facilities, services, promotions, and local attractions.
Handle wake- up call services and ensure accuracy and punctuality.
Update and maintain guest profiles and request logs in the system.
Record and monitor guest requests to ensure timely follow- up and completion.
Support emergency communication procedures in accordance with hotel policies.
Respond to guest inquiries, complaints, and emergency situations calmly and efficiently, escalating when necessary.
Uphold brand standards and service excellence at all times.
Maintain clear and effective communication with all hotel departments to ensure smooth operations.
Answer and manage all incoming and outgoing calls in a courteous, professional, and timely manner.

Proficient in hotel systems (PMS, call management systems); Opera knowledge is an advantage.
Ability to multitask and remain calm under pressure.
Minimum 1–2 years of experience in Front Office, Guest Service, or Call Center within a hotel/resort environment.
Good teamwork skills and a positive, service- oriented attitude.
Willingness to work shifts, including weekends and public holidays.
Strong telephone etiquette and customer service mindset.
Excellent communication skills in English (both spoken and written); additional languages are an advantage.
Diploma or Bachelor’s degree in Hospitality Management, Tourism, or a related field is preferred.

Friendly Work Environment – Supportive team, open communication, and strong company culture
Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
Annual leave as regulated by the Labor Code.
Meals Provided
Translation: Commuting allowance policy- Applicable to employees with permanent residence in Phu Quoc.
Housing allowance policy- Applicable to employees whose permanent residence is outside Phu Quoc
Professional Development – Training opportunities and clear career advancement paths
Attractive Salary
Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws

Cập nhật gần nhất lúc: 2026-03-02 02:40:02