Night Duty Manager / Quản lý Trực ca Đêm

Front Office Operation

Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
Check billing instructions, monitor guest credit and act upon any discrepancies
Provide management presence at all times by assisting with the handling of guests&039; needs and complaints tactfully and efficiently
Communicate with Front Office Manager on all matters regarding guest services & hotel operations •Ensure documentation of all guest related issues using the logbook
Sign media and supervise shift handover procedures
Conduct daily briefings and ensure that all pertinent information is well received by team members
Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
Conduct Night Audit Process for hotel
Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and
Review, analyze and suggest improvement of work flow and standards at the Front Desk
Ensure procedures of On- Call Valet Desks and driveways are manned at all times and run efficiently
Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
department standards are met
Ensure that front line staff complies with marketing techniques and maximizes sales

Team Management

Provide department orientation and training of the hotel service standards, procedures and programs
Motivate and provides a work environment which brings out the best in team members
Constantly monitor team members&039; appearance, attitude and degree of professionalism

Other Responsibilities

Be fully conversant with hotel fire & life safety/emergency procedures
Details will be described when interview
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Perform other reasonable duties assigned by the Management of the Hotel
Attend all briefings, meetings and trainings as assigned by management • Report for duty on time wearing clean and complete uniform at all times • Maintain a high standard of personal appearance and hygiene at all times

Competencies
Well- presented and professionally groomed at all time.
Ability to speak other languages and basic understanding of local languages will be an advantage
Results and service oriented with an eye for details
Strong leadership, interpersonal and training skills
A motivator & self- starter
Diploma in Tourism/Hospitality Management
A team player & builder
Excellent reading, writing and oral proficiency in English language
Good communication and customer contact skills
Good working knowledge of MS Excel, Word, & PowerPoint
Minimum 2 years of relevant experience in a similar capacity
Knowledge and Experience
Ability to multi- task, work well in stressful & high- pressure situations

• Joined in the associate activities.
• Offered uniform and laundry service for uniform.
• Duty Meal.
• Comply with government Public Holidays.
• Offered 12 vacation days/year.
• Joined in the Hotel&039;s training and development programs.
• Offered relocation, home leave allowance.
• Service Charge.
• Accommodation provided.

Cập nhật gần nhất lúc: 2026-04-02 07:10:03