Night Duty Manager

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is
• Conduct briefings and ensure that all pertinent information is well received by team members
delivered and department standards are met
• Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking.
• Supervise shift handover procedures.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Review, analyze and suggest improvement of work flow and standards at the Front Desk.
• Meet and Greet VIPs.
• Provide department orientation and training of the hotel service standards, procedures and programs.
• Ensure that front line staff complies with marketing techniques and maximizes sales.
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process
• Check billing instructions, monitor guest credit and act upon any discrepancies.
• Maintain a high standard of personal appearance and hygiene at all times.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/ features. Be knowledgeable of Le Club enrollment, Le Club Points
• Motivate and provides a work environment that brings out the best in team members.
• Report for duty on time wearing clean and complete uniform at all times.
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
• Perform other reasonable duties assigned by the Management of the Hotel.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
• Attend all briefings, meetings and trainings as assigned by management.
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
• Ensure procedures of Bell Desks and driveways are manned at all times and run efficiently.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
• Ensure documentation of all guest related issues using the logbook.

• Ability to speak other languages and basic understanding of local languages will be
• Excellent reading, writing and oral proficiency in English language
• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Uniform and meal during shift provided by the Hotel
Domestic and international training courses
2- month probation period with 100% salary and full- service charge
Periodic health checks
Creative and friendly work environment
12 days annual leaves
Social Insurance participation upon signing the official Labor Contract
Complimentary parking for motorbikes and cars
5 working days per week as regulated
2 days off per week
Employee preferential rates when using hotel services

Cập nhật gần nhất lúc: 2026-03-20 09:45:02