NIGHT SHIFT - CHINESE CLIENT RELATIONSHIP REPRESENTATIVE

With a customer- centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience. At the same time, we foster a professional, transparent, and equitable working environment where every employee is valued and given opportunities for growth.
Outsource Solutions is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency.
If you are looking for a stable workplace with abundant learning and development opportunities, Outsource Solutions is the ideal choice to accompany you on your career journey.
NIGHT SHIFT- CHINESE CUSTOMER SERVICE- CLIENT RELATIONSHIP REPRESENTATIVE
Working hours: 21:00- 06:00, 22:00- 07:00, 23:00- 08:00, 5 days/week (working by US business hours).
JOB RESPONSIBILITIES

Perform additional duties as assigned by management to support departmental and organizational goals.
Collect, review, and organize client documentation required to advance the settlement process.
Prepare and coordinate creditor negotiation documents, including obtaining client signatures on relevant agreements.
Communicate with banks and financial institutions to verify account information, confirm authorizations, and address account- related inquiries.
Conduct consultations with Chinese- speaking clients (Mandarin) to assess their financial situation, explain the debt settlement program, and provide tailored guidance on the most suitable path forward.
Handle client inquiries and resolve issues end- to- end, consistently delivering an exceptional service experience.
Accurately and promptly record all client interactions in the CRM system.
Clearly communicate settlement proposals and assist clients in making well- informed decisions regarding their accounts.
Collaborate cross- functionally with internal teams to drive timely and effective issue resolution.
Proactively monitor client activity- including deposits, settlement milestones, and risk indicators- to ensure clients remain on track with their program.
Ensure all communications meet compliance and quality standards.
Verify enrolled debts by reviewing client information and supporting documentation to confirm eligibility and accuracy.
Take full ownership of client satisfaction, client retention, and overall account health.
Manage an assigned portfolio of client accounts and serve as the primary point of contact for all client communications.
Identify and mitigate client attrition risk through timely follow- up and ongoing support.
Guide clients through the program lifecycle, including settlement progress updates, offer presentations, and payment schedule discussions.

REQUIREMENTS

Conversational to fluent Mandarin (HSK Level 4 or above preferred), as the role involves working with Chinese- speaking clients and partners in the U.S.
Strong problem- solving skills with a proactive and solution- oriented mindset.
Ability to collaborate cross- functionally with internal teams.
Proven ability to handle multiple client accounts and manage high- volume workload effectively.
Strong communication skills with the ability to explain complex financial concepts clearly and professionally.
Age between 22 – 35 years old, in good health condition, and able to work night shift.
Minimum 1 year of experience in Customer Service/Customer Care Representative/Customer Relationship or equivalent positions.
Good Chinese communication skills, with a willingness to learn how to explain financial concepts in a clear and approachable way.
Experience using CRM systems and managing structured workflows is a plus.
Careful, meticulous, and detail- oriented with the ability to review documents, verify information, and ensure a high level of accuracy.
High level of ownership and accountability in managing client outcomes.
Preference will be given to candidates who:

+ Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.
+ Have previously worked with US banks.
+ Can start working immediately, attend interviews, and start work promptly.
WE CAN OFFER

Annual regular health check- ups.
Full participation in social insurance according to government regulations.
High salaries for high performance, Official Salary: 20MIL VND.
Separate resting area during lunch break.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
Team building activities and a 13th- month salary based on the company&039;s business performance.
Working environment: young, dynamic, productive & speed- focused with various departments and over 80 employees.
Work in a foreign- friendly and professional environment.
Training on software usage such as CRM, ZOOM as required by the company.
The company provides all the necessary work equipment.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.

JOB DETAILS

Employment type: Full- time (Night shift at the company).
Industry: Financial services in the US market (No insurance, No lending).
Working hours: 21:00- 06:00, 22:00- 07:00, 23:00- 08:00, 5 days/week (working by US business hours).

Cập nhật gần nhất lúc: 2026-07-06 18:15:02