[NOVOTEL PHU QUOC RESORT] Front Office Manager - Quản lý Lễ tân

Do a daily inspection and control to all Front Office sections, ensure that Front Office Employees perform their daily duties according to required standards. Check and ensure that consistency and correct procedures in the service for guest is maintained from the reservation stages to the final departure.
Provide necessary input and vision to key departments to ensure correct room rates, business segmentation and occupancy are achieved as per the business plan.
Responsible for setting the department training tools such as Job Descriptions, standards and procedures and a comprehensive training program as a guideline for the department operations.
Monitor, control and directly impact the room situation in connection with reservation, daily occupancy and room’s availability to ensure maximum revenue through effective yield management.
Participate in the inspection and checking the preparation for VIP’s, and ensure that they will receive proper treatment as VIP during their stay.
Keeps total control of the daily room inventory, all room reservations and extensions during peak occupancy. Keep control over the rooms sold and decides closing dates.

Knowledge and Experience:

Minimum 2 years of experience in a management position in the hotel or related field
Ability to speak other languages and basic understanding of local languages will be an advantage
Good reading, writing and oral proficiency in English language
Diploma education or similar educational qualification
Good working knowledge of MS Excel & Word.
Clean criminal record

Competencies:

Strong health and agile manner
Well- presented and professionally groomed at all times.
A team player & builder
Results and service oriented with an eye for details
Good communication and customer contact skills
A motivator & self- starter
Strong leadership, interpersonal and training skills
Ability to multi- task, work well in stressful & high- pressure situations

13th- month salary & extra bonus: Thưởng lương tháng 13 & Thưởng theo kết quả kinh doanh.
Gasoline Allowance: Phụ cấp xăng xe hàng tháng.
Relocation Allowance: Hỗ trợ chi phí nhận việc.
Training programs from AccorHotels Academy: Các chương trình đào tạo chuyên sâu từ Học viện AccorHotels.
Housing Allowance / Free Accommodation: Phụ cấp nhà ở hoặc cung cấp chỗ ở tại Heartist House.
AccorHotels room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.
International working environment: Môi trường làm việc quốc tế chuyên nghiệp.
Attractive salary + service charge: Mức lương hấp dẫn + phí phục vụ (Service charge).
3 meals per day: Cung cấp 03 bữa ăn mỗi ngày tại nhà ăn nhân viên.
Activities: Các hoạt động gắn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyền...

Cập nhật gần nhất lúc: 2026-04-20 12:35:02