[NOVOTEL PHU QUOC RESORT] Front Office Supervisor - Giám sát Lễ tân

Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Takes responsibility in the absence of the Duty Manager /Front office manager
Performs other duties as assigned, requested or deemed necessary by management.
Cross Check all billing instructions are correctly updated
Responds to telephone and in- person inquiries regarding reservations, hotel information and guest concerns.
Adhere to company credit limit / floor limit policies.
Maintains a friendly, cheerful and courteous demeanour at all times.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Ensure Front office log book and hotel log book is always updated and actioned upon.
Assist all departments in servicing the guests during high volume periods.
Participate in hotel committees and task force assignments.
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Build strong relationships and liaise with all other department&039;s especially housekeeping, reservations etc.
Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
Ensure Outstanding customer care at all times.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

At least 3 years experiences in Front Office Department or 1 year in the same position: Có ít nhất 03 năm kinh nghiệm tại bộ phận Lễ tân hoặc 01 năm kinh nghiệm ở vị trí tương đương.
English Communication: Khả năng giao tiếp tiếng Anh tốt.

Gasoline Allowance: Phụ cấp xăng xe hàng tháng.
Training programs from AccorHotels Academy: Các chương trình đào tạo chuyên sâu từ Học viện AccorHotels.
Housing Allowance / Free Accommodation: Phụ cấp nhà ở hoặc cung cấp chỗ ở tại Heartist House.
International working environment: Môi trường làm việc quốc tế chuyên nghiệp.
Relocation Allowance: Hỗ trợ chi phí nhận việc.
3 meals per day: Cung cấp 03 bữa ăn mỗi ngày tại nhà ăn nhân viên.
13th- month salary & extra bonus: Thưởng lương tháng 13 & Thưởng theo kết quả kinh doanh.
AccorHotels room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.
Attractive salary + service charge: Mức lương hấp dẫn + phí phục vụ (Service charge).
Activities: Các hoạt động gắn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyền...

Cập nhật gần nhất lúc: 2026-03-18 13:00:03