[NOVOTEL PHU QUOC RESORT] General Manager - Tổng Quản lý (Expat)

Primary Responsibilities
Business Performance
• Lead and guide the budgeting process of individual department and adhere to the established guidelines
• Analyze monthly P&L and month- end reports, identify deviation from business plan goals
• Discuss with Vice President Operations and establish operating budget and financial forecast for the hotel
• Hold daily Operations and Monthly Management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for all departments
• Prepare and submit weekly reports to Vice President Operations
Operation
• Lead and guide the Executive Committee team in driving the hotel revenue for all revenue centers to achieve goals and objectives set
• Be visible around the hotel and show an active interest in our colleagues’ welfare
• Comply with established guidelines on the hotel organizational structure and reporting lines
• Survey and analyze competition, market trends, guest mix and needs. Evaluate and recommend appropriate product/service and operational changes as necessary
• Ensure proper documentations and obtain approval before commissioning marketing, advertising, sales, and promotions.
• Manage and establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative
• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
• Ensure all Marketing and PR Communications are in compliance with Brand Marketing guidelines
• Communicate in an effective and timely manner with Vice President Operations matters which require his/her attention
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Ensure compliance with licensing laws, health and safety and other statutory regulations
• Follow appropriate protocol in communicating with the appointed Owner’ representative and keep Vice President Operations informed of such communications
Team Management
• Conduct performance review and manages performance issues that arise within the management team
• Work with People & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business
• Interview, select and recruit Management team
• Identify and develop team members with potential
• Constantly monitor team members performance, attitude and degree of professionalism

Profile
Knowledge and Experience

Strong working knowledge of MS Excel, Word, & PowerPoint
Fluency in a second language preferred
Minimum 6 years of operational management experience or at least 3 years of experience in a similar capacity with proven records and good understanding of the market
High degree of professionalism with strong understanding of hotel operations and business acumen
Excellent reading, writing and oral proficiency in English language
Bachelor’s Degree from a reputable hospitality school preferred
Prior working experience in Vietnam is highly preferred

Competencies

Results and service oriented with an eye for details
Ability to multi- task, work well in stressful & high- pressure situations
Ability to lead expatriates and local colleagues effectively
Excellent communication and customer contact skills
Strong leadership, interpersonal and training skills
Well- presented and professionally groomed at all times
A team player & builder
A motivator & self- starter

According to the Accor Group and Company Policies

Cập nhật gần nhất lúc: 2026-07-06 21:40:03