[NOVOTEL PHU QUOC RESORT] Reservation Manager - Quản lý Đặt phòng

• Conduct and update a diagnostic of the market in order to acquire an overview and analyze the performance.
• Monitor the results of the hotels and identify divergences with the budgets and inform the
perational employees.
• Maintaining commercial relations, informing and advising customers on changes to products. Organizing, supervising and coordinating your team&039;s work.
• Constantly communicate with and inform relevant HOD(s) of the market and the Hotel Managers of the business results.
• Managing the client portfolio allocated to you, according to criteria determined by your management and in line with ISO 9002 standards.
• Checking that all administrative procedures (invoicing cancellations...), related to other departments, are carried out within the deadlines to ensure optimal customer service.
• Apply the Revenue Management initiatives: overbook length of stay, contract management, and price and client mix management.
• Advise the operational employees in the preparation of the marketing plans and hotel budgets.

Knowledge and Experience
• At least 3- 5 years in similar role
• Knowledge of Opera is a must
• Good reading, writing and oral proficiency in English.
• High endurance to manage work pressure in a fast- paced environment
Competencies
• Good interpersonal skills with ability to communicate with all levels of colleagues
• Service oriented with an eye for details
. Strong organizational & leadership skills
• Proven effective development of others, great motivator
• Must be well- presented and professionally groomed at all timesgroomed at all times
• Multicultural awareness and able to work with people from diverse cultures
•Confidently able to resolve problems and make decisions

Training programs from AccorHotels Academy: Các chương trình đào tạo chuyên sâu từ Best Western Hotel & Resort
Attractive salary + service charge: Mức lương hấp dẫn + phí phục vụ (Service charge).
International working environment: Môi trường làm việc quốc tế chuyên nghiệp.
13th- month salary & extra bonus: Thưởng lương tháng 13 & Thưởng theo kết quả kinh doanh.
Relocation Allowance: Hỗ trợ chi phí nhận việc
3 meals per day: Cung cấp 03 bữa ăn mỗi ngày tại nhà ăn nhân viên.
Room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn BWH trên toàn thế giới.
Activities: Các hoạt động gắn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyền...
Housing Allowance / Free Accommodation: Phụ cấp nhà ở hoặc cung cấp chỗ ở tại Staff House

Cập nhật gần nhất lúc: 2026-04-10 19:05:03