Officer - Card and New Banking Channel Department, Head Office

 Perform professional tasks
1. Card Operations
- Carry out card issuance processes, ensuring data accuracy and compliance with SLA requirements.
- Troubleshoot and resolve incidents related to card systems.
- Prepare reports, conduct investigations, reconcile card transactions and handle customer dispute requests.
- Perform reconciliation, payment, settlement, and dispute handling for all types of card transactions, including domestic transactions, Napas switching transactions, international card transactions with Visa and acquiring transactions with other banks.
- Deploy internal accounting and invoice issuance related to card operations.
- Monitor and manage blank card inventory to meet IVB’s issuance needs.
- Conduct UAT (User Acceptance Testing) for card system functions prior to deployment.
- Handle discrepancies during ATM cash replenishment at Business Units and reconcile balances of internal accounts under the department’s management.
2. Digital Banking Operations
- Ensure compliance with operational principles and procedures for card and digital banking applications.
- Report, conduct investigations, reconcile digital banking transactions and handle customer dispute requests.
- Issue invoices for transactions related to digital banking operations.
- Conduct UAT for Digital Banking applications before going live.
- Troubleshoot and resolve incidents on Digital Banking applications.
- Reconcile services related to Digital Banking with IVB’s partners.
- Participate in drafting and providing input for URD (User Requirement Documents) during the implementation or upgrade of Digital Banking products, processes, and regulations, as well as related services and utilities.
3. Other Operations
- Handle official correspondence from authorities regarding card and digital banking services data.
- Propose improvements for card and digital banking operation processes, including automation of operational steps.
 Other tasks
- Perform other tasks as assigned by Leaders of Department/ Board of Division Directors/ Competent authority levels.
- Periodically/ ad- hoc report on work as required.

Health insurance and Social insurance regulated by Vietnam Labor Law
Dynamic environment
13th month salary

Cập nhật gần nhất lúc: 2026-04-02 00:40:03