OPERATION MANAGER

OPERATIONS
Provide support to the GM/HM in the implementation in their business units of the action plans defined to optimise the operation and customer satisfaction.
Customer service at the hotel: follow- up of complaints and incidents.
Knowledgeable of their hotel’s vision and objectives and support the coordination with the hotel&039;s operational departments. Able to provide feedback to the GM/HM.
Support HODs and GM/HM in the adaptation and elaboration of SOPs in the business unit, aligning them to brand standards and operational needs.
Support in the implementation of the hotel&039;s marketing and communication plan.
Participate in the implementation of branding programmes.
ECONOMIC- FINANCIAL
Support GEX and GM/HM in coordinating the operation of all areas including Guest Experience vision in sensory architecture, music, setups, etc
Able to provide feedback to the GM/HM on operational departments to include in the projection.
Participate in the implementation of inhouse Sales / Upselling actions in the daily operations, in order to improve revenues and the financial results of the hotel.
Support the GM/HM and sales team in the inspection visits where their assistance is required, ensuring the success of the visits.
Support the teams in the delivery of the event and achieve customer satisfaction.
SALES & REVENUE
Based on the KPIs and indications received, they align operationally with the goals set.
They can participate in operational audits to ensure compliance with the various programmes and standards of the Operational Audits.
PRODUCT & BRAND MANAGEMENT
Being part of the hotel&039;s operational committee and ensuring the operational excellence of their business unit together with the GM/HM.
ROOMS
Support the compliance and follow- up of the health and safety audits of the kitchens and facilities and of the incidents detected, supervise compliance with the defined action plan.
FOOD & BEVERAGE
Provide support in the implementation of the product, service and F&B attribute standards defined by Hotel Services.
Provide support in the daily operations of F&B, with the aim of maximising customer satisfaction.
Ensure good communication and coordination between the lodging departments.
Support GM/HM and F&B in ensuring the profitability of the operational departments and maximising in- house revenues.
Provide support in the supervision of the lodging area (cleaning of rooms, public areas, laundry, reception and concierge).
Ensure that customer service follows the defined standards and procedures by checking on- site in the different areas of the hotel.
HUMAN RESOURCES
Participate in service culture and brand induction sessions for the hotel team.
LOYALTY
Provide support for loyalty training to take place.
Ensure customer experience and satisfaction with the loyalty programme, ensuring the delivery of benefits by tier.
SUSTAINABILITY
Verify correct compliance with safety regulations.
Embrace the responsibilities assigned in the Centre&039;s Self- Protection Manual or local equivalent in other countries.
Ensure compliance with the Occupational Health and Safety Procedures and Instructions.
Ensure the implementation of sustainability projects or initiatives in the hotel.
Be knowledgeable of the individual protection equipment in their department and to ensure its correct implementation and use by means of the corresponding training actions.
Be knowledgeable of the hotel’s evacuation plan.
Participate in ongoing risk assessment.
HEALTH & SAFETY/ HEALTHY WORKPLACE
Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

- Management and planning skills
- English: good
- Negotiation and solving problem skills
- Current stay in Viet Nam.
- Strong experience in F&B industry is piority.

Annual Health checkup + Insurance
Attractive salary + service charge
Other benefits
Participate in company&039;s team- building activities
Professional and friendly working environment
Great training course

Cập nhật gần nhất lúc: 2025-11-10 20:15:03