Operation Manager

Clinic Operations Management
- Manage communication between the clinics and the office to ensure effective work operations.
- Ensure services are delivered on time, providing the best customer experience.
- Supervise and coordinate the daily operations across all clinics in the system.
- Monitor and optimize customer flow, minimize waiting time, and maintain maximum service capacity.
- Ensure all clinics comply with operational processes, cleanliness, safety, and PPP brand service standards.

Inventory & Product Management
- Approve inventory replenishment requests and organize periodic stock checks.
- Coordinate with the procurement department to ensure timely and accurate supply, avoiding operational disruptions.
- Manage minimum and maximum stock levels, expiry dates, and control the process of goods entry, exit, and stock- taking.
- Ensure sufficient inventory of consumables, treatment products, and medical devices required for the clinics.

Operations Audit & Compliance at Clinics
- Record violations, propose solutions, and track the progress of corrective actions until completion.
- Conduct regular audits to ensure compliance with SOPs, treatment room standards, hygiene, and customer records.
- Ensure all activities and clinics comply with medical regulations, treatment safety standards, and PPP brand standards.

Redemption Control & Treatment Package Management
- Supervise the redemption process for all purchased treatments and packages to ensure accuracy, with no discrepancies in the transaction/treatment history on CRM.
- Identify and immediately report any abnormalities in redemption, helping adjust to meet sales targets and treatment package renewals.
- Control daily redemption scheduling and the execution process at the clinics.

Sales Planning Based on CRM
- Develop plans to boost revenue through activities such as selling new treatments to existing customers, renewing and upgrading treatment packages.
- Coordinate with the Business Development department to build revenue- boosting strategies aligned with the clinic&039;s operational capacity.
- Analyze CRM performance at each clinic and set appropriate sales targets and treatment session quotas.
- Reactivate old customers and improve conversion rates from trial customers or consultations.

Monitor Daily Planner
- Review and supervise the daily work plans for clinics, including staff allocation, task checklists by shift, customer appointments, and operational capacity.
- Monitor timekeeping, discipline, and staff readiness to serve.
- Ensure that the approved plans are executed properly, resolving any arising issues promptly.

Supervise Quality of Free Trials & New Customers
- Track and assess the quality of free trial services and first- time visits for new customers.
- Monitor conversion rates from trial programs for customers and coordinate with the Business Development department to build post- trial customer care strategies.
- Monitor the quality of service for trial and new customers.
- Ensure that the consultation, examination, skin analysis, treatment plan creation, and sales processes meet the required standards.

Staff Training & Development
- Organize additional training courses to help develop skills in staff and ensure service quality is always up to standard.
- Track and evaluate staff KPIs related to conversion rates, sales performance, and treatment sessions.
- Train new and current staff on SOPs, redemption processes, CRM usage, service quality standards, and quality control procedures.

Reporting & Continuous Improvement
- Prepare weekly and monthly reports on activities such as sales, treatment sessions, trial customer quality, and conversion rates.
- Propose process improvement solutions and strategies to optimize operational efficiency, reduce costs, and enhance customer satisfaction.

Inter- Department Coordination

- With Marketing: Ensure smooth operations in customer acquisition campaigns, events, and promotions.

- With Medical Team: Update treatment plans, procedures, and new medical standards.

- With HR: Recruitment, training, discipline control, shifts, and labor compliance.

- With Finance: Control operational costs and optimize branch budgets.

Academic
Background

Graduated with a degree in Economics, Finance, Business, Operations Management, or a related field.
Preference will be given to candidates with international qualifications.

Experience

At least 5 years of experience in the position of Operation Manager / Assistant Manager in the aesthetics, clinic, medical spa, or luxury service industry.
Experience managing multiple branch systems is a significant advantage.

Personalities

Proficient in using CRM, reporting tools, and operational software.
Planning skills, optimizing resources, and controlling costs.
Fluent in English: listening, speaking, reading, and writing.
Leadership skills and the ability to develop a multi- role team.
Brand image control and ensuring PPP service standards.
Communication, training, and problem- solving skills – especially in handling customer complaints
Skills in analyzing operational data and making quick decisions.
Ability to organize, supervise, and control operational processes across branches, and assess risks.
Ability to solve problems quickly, accurately, and according to procedures.

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Cập nhật gần nhất lúc: 2026-02-16 00:30:03