Operation Manager/OM Clinic

Clinic Operations Management
- Supervise and coordinate the daily operations across all clinics in the system.
- Monitor and optimize customer flow, minimize waiting time, and maintain maximum service capacity.
- Ensure services are delivered on time, providing the best customer experience.
- Manage communication between the clinics and the office to ensure effective work operations.
- Ensure all clinics comply with operational processes, cleanliness, safety, and PPP brand service standards.

Inventory & Product Management
- Ensure sufficient inventory of consumables, treatment products, and medical devices required for the clinics.
- Coordinate with the procurement department to ensure timely and accurate supply, avoiding operational disruptions.
- Approve inventory replenishment requests and organize periodic stock checks.
- Manage minimum and maximum stock levels, expiry dates, and control the process of goods entry, exit, and stock- taking.

Operations Audit & Compliance at Clinics
- Conduct regular audits to ensure compliance with SOPs, treatment room standards, hygiene, and customer records.
- Record violations, propose solutions, and track the progress of corrective actions until completion.
- Ensure all activities and clinics comply with medical regulations, treatment safety standards, and PPP brand standards.

Redemption Control & Treatment Package Management
- Supervise the redemption process for all purchased treatments and packages to ensure accuracy, with no discrepancies in the transaction/treatment history on CRM.
- Identify and immediately report any abnormalities in redemption, helping adjust to meet sales targets and treatment package renewals.
- Control daily redemption scheduling and the execution process at the clinics.

Sales Planning Based on CRM
- Coordinate with the Business Development department to build revenue- boosting strategies aligned with the clinic&039;s operational capacity.
- Develop plans to boost revenue through activities such as selling new treatments to existing customers, renewing and upgrading treatment packages.
- Analyze CRM performance at each clinic and set appropriate sales targets and treatment session quotas.
- Reactivate old customers and improve conversion rates from trial customers or consultations.

Monitor Daily Planner
- Ensure that the approved plans are executed properly, resolving any arising issues promptly.
- Review and supervise the daily work plans for clinics, including staff allocation, task checklists by shift, customer appointments, and operational capacity.
- Monitor timekeeping, discipline, and staff readiness to serve.

Supervise Quality of Free Trials & New Customers
- Monitor conversion rates from trial programs for customers and coordinate with the Business Development department to build post- trial customer care strategies.
- Monitor the quality of service for trial and new customers.
- Ensure that the consultation, examination, skin analysis, treatment plan creation, and sales processes meet the required standards.
- Track and assess the quality of free trial services and first- time visits for new customers.

Staff Training & Development
- Organize additional training courses to help develop skills in staff and ensure service quality is always up to standard.
- Track and evaluate staff KPIs related to conversion rates, sales performance, and treatment sessions.
- Train new and current staff on SOPs, redemption processes, CRM usage, service quality standards, and quality control procedures.

Reporting & Continuous Improvement
- Propose process improvement solutions and strategies to optimize operational efficiency, reduce costs, and enhance customer satisfaction.
- Prepare weekly and monthly reports on activities such as sales, treatment sessions, trial customer quality, and conversion rates.

Inter- Department Coordination

- With Medical Team: Update treatment plans, procedures, and new medical standards.

- With HR: Recruitment, training, discipline control, shifts, and labor compliance.

- With Finance: Control operational costs and optimize branch budgets.

- With Marketing: Ensure smooth operations in customer acquisition campaigns, events, and promotions.

Academic
Background

Graduated with a degree in Economics, Finance, Business, Operations Management, or a related field.
Preference will be given to candidates with international qualifications.

Experience

Experience managing multiple branch systems is a significant advantage.
At least 5 years of experience in the position of Operation Manager / Assistant Manager in the aesthetics premium, clinic luxury, medical spa, or retail luxury service industry.

Personalities

Skills in analyzing operational data and making quick decisions.
Leadership skills and the ability to develop a multi- role team.
Brand image control and ensuring PPP service standards.
Communication, training, and problem- solving skills – especially in handling customer complaints
Planning skills, optimizing resources, and controlling costs.
Proficient in using CRM, reporting tools, and operational software.
Ability to solve problems quickly, accurately, and according to procedures.
Ability to organize, supervise, and control operational processes across branches, and assess risks.
Fluent in English: listening, speaking, reading, and writing.

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Cập nhật gần nhất lúc: 2026-01-23 17:30:03