OPERATION TRAINING MANAGER (STORE - FnB)

Job Objectives
Analyze and propose strategies for professional and leadership competency development for OPs managers.
Ensure training and development programs for staff and managers are implemented fully and on schedule.
Update new programs and training content according to each phase, aligned with learners’ needs.
Monitor and assess employee competencies.
Develop training plans for the assigned Operations (OPs) region.
Attract and retain talent through career path planning and employee training.
Train, supervise, and manage the training team.
Key Responsibilities
Develop Training Plans for OPs
Build annual/quarterly training plans for the OPs division based on OPs needs and Jollibee Vietnam’s business objectives.
Analyze and propose ad- hoc training plans to address urgent needs of the OPs division.
Proactively collaborate with Regional Managers/HRBPs to identify and analyze training needs regarding technical and behavioral competencies.
Ensure Training Programs Are Delivered Effectively and On Schedule
Source, evaluate, and select training providers or service vendors (F&B, venues, etc.) to optimize budget and training effectiveness.
Directly deliver behavioral competency training programs for management teams.
Prepare training reports as required in SLA.
Handle training logistics within the approved budget (venues, meals, materials, etc.) for trainers and participants.
Organize training courses according to approved annual/quarterly or urgent priorities.
Coordinate with internal/external trainers on training content to evaluate relevance and effectiveness.
Monitor and Evaluate Learners’ Competencies
Report employees’ training application results to direct managers within set deadlines.
Guide learners and managers in applying acquired knowledge to their work and evaluate its effectiveness.
Monitor and assess learning outcomes according to training plans within specified application timelines.
Analyze post- training evaluation data and propose follow- up actions in coordination with area and regional managers.
Update training history monthly via email/shared drive.
Update Training Programs and Content
Regularly update training methodologies, testing, and competency assessment tools.
Develop e- learning training content for OPs staff.
Review and design OPs training programs annually based on competency frameworks to enhance training quality.
Talent Attraction and Retention
Implement Individual Development Plans (IDPs) effectively for OPs talents.
Participate in Talent Review sessions for the OPs division.
Systemize and standardize OPs training curriculum.
Develop and implement training roadmaps for each OPs position.
Other Duties
Perform other tasks as assigned by the Department Head.
Train and supervise staff within the department to enhance performance capabilities.

Minimum of 5 years’ experience in training management and capability development strategy (at Manager level).
Experience in training and organizational capability development.
Bachelor’s degree in Human Resources Management, Business Administration, or Economics.
Strong leadership, communication, analytical, and coaching skills.
Strong skills in MS Office (Word, Excel, PowerPoint).
Good communication in English.
Age: 30–35.

Full participation in insurance regime according to the Law; 24/24 insurance;
Clear job training;
Opportunity to learn, participate in internal training courses, development opportunities and rapid promotion to senior management positions.
Participate in extracurricular activities and teambuilding;
12 days of annual leave;

Cập nhật gần nhất lúc: 2026-01-23 10:20:02