Operator

Process and manage all guest wake- up call requests, ensuring 100% accuracy and on- time delivery to contribute to a seamless guest experience.
Diligently take and relay messages with a high degree of accuracy, ensuring all pertinent information is captured and delivered in a timely manner.
Provide professionally and courteously answer all incoming internal and external calls as per standard
The role requires a calm and resourceful individual who can manage a high volume of calls and diverse guest requests with professionalism and warmth.
Act as a primary information source for guests, providing detailed knowledge of hotel facilities, services, hours of operation, and local area attractions.
Receive and dispatch guest requests for services such as room service, housekeeping, engineering, or bell services, logging all interactions in the property management system.

Experiences in Hotel is a plus
Degree in Hospitality or relevant major
Fluent speaking English
Can work in shift

Duty meals & parking area to be provided
Professional working environment
Opportunity to develop within the Hotel and over the Hotels in the Group
Opportunities to attend engagement activities and CSR
Uniform and laundry for uniform to be provided
Entitled for Service charge (80%) in probation period
100% salary under probation

Cập nhật gần nhất lúc: 2026-04-30 22:00:04