Outbound Shift Leader

Make outbound calls to customers based on provided call lists (churn, chronic, high- value customers).
Escalate medical or disease- related questions beyond the script to the on- duty pharmacist/leader.
Follow approved call scripts for medication reminders, refill prompts, and basic usage guidance.
Handle customer questions within the approved pharmaceutical scope.
Update call results and customer feedback accurately in the system.

Bachelor’s degree Pharmacist
Hands- on experience in a call center, telesales, customer service, or a similar role
Proficient in CRM systems, reporting tools, and MS Office
English proficiency is preferred
Ability to follow scripts and work with call systems.
Clear communication skills and a customer- oriented mindset

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Cập nhật gần nhất lúc: 2026-02-05 16:10:02