People & Culture Manager (Based in Phu Quoc)

Job Purpose
He/she is also expected to take a leadership role in developing a culture that supports the hotel’s strategic goals. The Talent and Culture Manager will lead performance management, talent assessment, and effective labor relationships, including negotiating and administering labor agreements.
This position is responsible for the development and formulation of policies, procedures and practices to support the operational needs of the hotel. The Talent and Culture Manager supervises and provides consultation to the management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.
Primary Responsibilities
General mission

Be responsible for planning, managing, controlling, coordinating and participating in T&C activities.
Be responsible for the formulation, recommendation and implementation of hotel policies and procedures.
Be responsible for planning, coordinating and conducting training need analysis and training programs together with the L&D Manager (if any) in order to enhance the quality service and to improve the staff performance and efficiency in handling hotel guests.

Manages the T&C department ensuring staff comply with hotel policies and procedures and local and government regulations.
Responsibilities and means

Develops and implements recruitment and screening systems and procedures in order to attract the most qualified candidates for position vacancies in the hotel.
Coordinates with requisitioning departments, the recruitment of employees following established standards, policies and procedures; to assist them in the orientation, training, development and evaluation of their personnel.

Be fully in charge of training:

Supervises directly the training department and ensure that all training activities are in accordance to the needs of the hotel and all training programs have been smoothly executed.
Analyzes training needs in the hotel.
Assists department heads and department trainers to conduct job skill and generic training for their staff.
Reviews training policies, procedures and practices and recommend any improvement to the management.

Administrative responsibilities

Prepare the hotel annual training plan based on the guideline from Accor T&C Development section.
Maintains and updates policies and procedures and other human resources matters.
Prepares and submits periodic reports to Accor T&C- Asia as well as for management’s use in accordance with hotel and government requirements such as salary scales, manning guide, etc…
Checks and amends any training activities, programs, policies and curriculum of the L&D department.
Keeps an individual employee, supervisory and management training record
Monitors the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process.
Prepare all the quality training manuals and generic training
Prepares the related budget of the T&C department.
Develop special training program as requested by each division.

Technical responsibilities

Determines in advance the number of personnel to be employed during each fiscal year.
Analyze the hotel manpower requirements in order to recommend on selection and development activities to meet those requirements.
Recruits the qualified personnel for each department based on the personnel requisition form approved by the divisional head and General Manager.

Conduct salary survey with the other leading hotels in town regularly.
Conducts orientation, Introduction to Accor , Accor vision and values and generic training: Hygiene and Sanitary, Grooming for the new and existing staff
Counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations.
Ensures that the internal training programs are conducted as planned to improve staff knowledge and necessary skills up to the hotel and Accor standards.
Ensures staff comply with the hotel policies and procedures as well as government regulations pertaining to employment practice.
Monitor and review the hotel’s benefits and compensation levels and recommend any appropriate changes.
Implement innovaccer and encourage staff to share new ideas for hotel improvement. If the idea is implemented, to arrange for an award to be granted to staff.
Monitors Accor Human Resources projects are implemented consistently.
Investigates and reviews all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. To consult with department heads an appropriate action and recommend the final results in consultation with the General Manager.
Reviews personnel policies, procedures and practices and recommend any changes, modification or updating to the management.
Prepares and issues correspondences relating to the Human Resources department.
Monitors the progress of succession plan and recommend any internal promotion for those completing the succession plan with satisfactory performance.
Monitors re- training programs to increase skill and update the information for existing staff.
Prepares succession plan for the potentials for middle and senior management level with the department/division heads and Resident Manager and General Manager.
Oversees practical training for new employees, student and management trainees.
Monitor present and future trends in the local labor situation, social legislation and make any recommendations to the hotel management.
Conduct weekly and monthly meeting with the Human Resources staff for assignment follow up and information dissemination purposes.
Monitor corporate training roll out programs have been conducted consistently by the hotel certified trainers.

Commercial responsibilities

Improves the performance of all staff as well as develop better service for hotel guests through training and human resources management system which creates staff loyalty and commitment.
Assists the Management in any activity to help promote business and revenue for the hotel.

Human responsibilities

Ensures all staff in the P&C department are appraised by the immediate superior yearly.
Implements and monitors effective employee relations and motivation programs in the hotel.
Coordinates and executes employees’ social, athletic and recreational activities.
Creates a good working atmosphere and efficient cooperation in the Human Resources department.
Develops and implements programs to ensure employee and guest security and safety.
Maintains a good working relations with all departments and all external contacts : government officials, labor, tax, immigration and lawyer’s office, human resources associations.
Disseminates information affecting employer- employee relations, employee activities and hotel personnel policies and programs as well as information regarding training activities and skill improvement programs.
Coordinates functions and activities with other departments professionally.

Replacement and temporary mission

Performs other related duties and special projects as required by General Manager.

Knowledge and Experience

Minimum 5 years of Human Resources Management experience
Proficient in MS Excel, Word, & PowerPoint
Bachelor’s Degree in Human Resources Management/ Law
A strong understanding of labor and employment law
Excellent reading, writing and oral proficiency in English language

Competencies

Well- presented and professionally groomed at all times
Results and service oriented with an eye for details
A team player & builder
Strong leadership, interpersonal and negotiation skills
Ability to multi- task, work well in stressful & high- pressure situations
Excellent communication and customer contact skills
A motivator & self- starter

Support to relocation allowance by ranks.
Home Visit allowance.
Full Salary & monthly Service Charge in probation period.

Benefits/Các chế độ Phúc lợi

Support shuttle bus to Hotel.
Supported housing staff with full amenities and entertainment area.
International working environment, joining training courses according standard of AccorHotels.
Support for full meals during the work shift and day off.
Uniforms are provided according to Hotel standards.

Insurance policy/Chính sách bảo hiểm

Suncare Insurance according to the provisions of policy SunGroup
Insurance according to the provisions of Labour law

Cập nhật gần nhất lúc: 2026-07-06 17:05:03