Personal Assistant to General Manager cum Quality Assurance Executive

Managing overall Quality of both services and all offerings of the Hotel; while supporting the General Manager in administration, schedules and meetings. Performing checks, audits to verify quality of overall services in rooms, food and services, events and conference, and wellness.
1 Personal Assistant Job Duties

Read and write/reply correspondence in mail or emails
Take minutes of meetings and follow through actions needed and report progress.
Act as the first point of contact for the GM as necessary
Schedule and arrange meetings and conferences.
Manage schedules and meetings for GM.
Manage the GM&039;s calendar and appointment scheduling
Perform as a liaison between the GM and all stakeholders.

2 Quality Supervisor Job Duties:

Satisfy guest expectations about the service quality
Working together with department leaders to discuss solutions to quality issues
Champion all Brand Standards and ensure compliance; including identifying gaps, lapse and corrective training.
Drive service quality enhancement campaigns.
Investigating causes of quality problems and proposing solutions and ensure timely feedback and service recovery
Develop, recommend and implement improvements to service processes that lead to overall service excellence.
Own and drive all guest reviews and feedback platforms
Report on guest satisfaction indices, progress of quality improvement initiative and activities
Monitoring and conduct periodic Quality checks on service delivery at all touch points; including quality of product/food & beverage offering.
Create plans for new service activities and strategies to guarantee quality standards

EDUCATION AND EXPERIENCE

University graduated in Hotel Management or related field2. At least 10 years working experiences in a similar role for international hotel & resort brands and 5 years in the General Manager position.

Leadership

Adaptability- Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
Problem Solving and Decision Making- Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Communication- Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
Creativity and Innovation: Forward thinking with the ability to come up with unusual or clever ideas about products, services or work situations; challenges the status quo, developing and trying different and novel ways to deal with work problems and opportunities.
Professional Demeanor- Conveying an image that is consistent with the Marriott’s values; demonstrating the qualities, traits, and demeanor (excluding intelligence, competence, or special talents) that command leadership respect; leads with high integrity.
Managing Execution
Driving for Results- Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively acting and going beyond what is required
Planning and Organizing- Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
Building and Contributing to Teams- Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Building Relationships
Customer Relationships- Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott&039;s Spirit to Serve.
Locally Engaged- Personally connected with local community, venues, special events, history, and culture; able to build networks with local public officials, corporate executives, and companies or organizations and leverage those connections to further business interests; effectively represents the property and hotel to media and in public forums.
Coworker Relationships- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Fostering Inclusion- Supporting employees with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability- Evaluating and adapting the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management- Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Technical Acumen- Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function- specific work challenges
Applied Learning- Seeking and making the most of learning opportunities to improve performance of self and/or others.
General Property Operations- Knowledge of the operating principles and practices of all brand/property- specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Finance and Accounting, Human Resources, Food and Beverage, Guest Services, Sales & Marketing, Security, Retail/Gift Shops, Spa, and Recreation/Health Club).
Business Acumen- Understanding and utilizing business information (e.g., data used in the Marriott Balanced Scorecard related to Employee Engagement, Guest Satisfaction, and Property Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Sales and Marketing- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Management of Capital Resources- Determines the appropriate allocation of money used to accomplish work goals and submits expenses according to guidelines; appropriately utilizes and maintains equipment, facilities, and materials needed to perform work activities.
Revenue Management- Knowledge of total property revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
Applied Business Knowledge- Evaluates market conditions, organizational objectives, and important aspects of the business to accurately diagnose market opportunities and threats; anticipates opportunities and threats, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
Administration and Management- Understands and applies the business and management information involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.

Salary and Allowances/Lương và các chế độ khác

Support to relocation allowance by ranks./Hỗ trợ chi phí nhận việc.
Home Visit allowance/Phụ cấp về thăm nhà.
Monthly meal allowance./Phụ cấp tiền ăn hàng tháng
Full Salary & monthly Service Charge in probation period./100% Lương và tiền dịch vụ trong thời gian thử việc
Benefits/Các chế độ Phúc lợi

Support for 2 meals during the work shift./Hỗ trợ 2 bữa ăn trong ca làm việc.
Supported housing staff with full amenities and entertainment area./Hỗ trợ nhà ở nhân viên với đầy đủ trang thiết bị
International working environment, join courses of Hotel Standard/Môi trường làm việc quốc tế và được tham gia các khóa học theo tiêu chuẩn Khách sạn.
Support shuttle bus to Hotel./Xe đưa đón nhân viên
Uniforms are provided according to Hotel standards./Được cung cấp đồng phục làm việc.
Insurance policy/Chính sách bảo hiểm

Insurance according to the provisions of Labour law/Được đóng bảo hiểm dựa theo quy định của luật lao động.
7 accident insurance/Bảo hiểm tai nạn 24/7

Cập nhật gần nhất lúc: 2025-11-01 18:40:03