Personal Assistant to General Manager - Thư ký tổng quản lý

Administrative and coordination
• Uphold confidentiality and exercise discretion in handling sensitive information.
• Coordinate with corporate, divisional, and ownership offices; escalate and track requests and outcomes.
• Manage the General Manager’s calendar, schedule meetings, prepare agendas, and ensure timely follow- up on action items.
• Record and distribute accurate minutes of Executive Committee meetings; monitor progress on assigned tasks.
• Organize complex travel arrangements including flights, accommodation, visas, and ground transport; prepare detailed itineraries and manage expense reports.
• Compile monthly operational and financial summaries for the General Manager.
• Maintain organized and secure filing systems (both physical and digital); ensure confidentiality of sensitive documents.
• Ensure the General Manager’s office is well- maintained, professional, and stocked with necessary supplies.
• Assist with guest or resident requests and complaints addressed to the General Manager; ensure prompt resolution and proper escalation.
• Represent the General Manager’s office with professionalism and integrity at all times.
• Handle incoming calls, emails, mail, and walk- ins; prioritize and respond appropriately.
• Draft, proofread, and manage correspondence, reports, and documents for the General Manager’s review and signature.
• Update personal files, leave records, and the Manager- On- Duty schedule for Executive Committee and Department Heads.
• Liaise with departments and team members to implement directives from the General Manager.
• Prepare and submit approval forms for leave, travel, expenses, and vendor- related matters.
Other Responsibilities
• Be familiar with fire safety and emergency procedures; assist with emergency communications as directed.
• Maintain a high standard of personal grooming and professional appearance.
• Perform other reasonable duties as assigned by management.
• Maintain up- to- date knowledge of hotel services, outlets, and standards to support the General Manager when needed.
• Attend meetings, briefings, and training sessions assigned by management.

Competencies
• Good communication and customer contact skills
• Self- motivated and energetic
• Ability to work effectively and contribute in a team
• Service oriented with an eye for details
• Well- presented and professionally groomed at all times

Tham gia bảo hiểm từ thời gian thử việc, kèm bảo hiểm bổ sung cho người lao động
Other Heartist benefits according to Accor programs
Training and development under Accor’s training programs
Professional working environment with many opportunities for career advancement
Mức thu nhập hấp dẫn
Môi trường làm việc chuyên nghiệp cùng nhiều cơ hội thăng tiến
Participate in social insurance from the probation period, plus supplementary insurance for employees
Được đào tạo và phát triển theo chương trình đào tạo của Accor
Quyền lợi khác của Heartist theo chương trình của Accor
Attractive income package
Receive 100% salary and service charge from the probation period
Hưởng 100% lương và phí phục vụ từ thời gian thử việc

Cập nhật gần nhất lúc: 2026-01-03 17:40:03