Porter - Nhân Viên Hành Lý

Handle groups’ and FIT’s arrivals and departures adhering to resort’s established procedures with high level of precision and attention to details.
Assist in directing traffic in the resort’s driveway, assist guests with taxi upon request.
Take care of guest luggage upon departure, ensuring its delivery from guest room to lobby and loading onto the vehicle in a careful manner.
Make sure that the radio and headphone are set to a quiet level that is enough for internal communication yet not distractive to guest’s attention.
Deliver messages, packages and parcels to guest room according to prescribed procedures.
Proactively engage with guests and assist them with any inquires regarding transportation arrangements, resort activities in a friendly and helpful manner.
Escort guests to their room and provide room orientation, explain resort information and room facilities when needed.
Transport guests by buggies within the resort premises, ensuring guests’ safety and comfort. Ensure to follow internal driving regulations, comply with resort policies regarding buddy training and license.
Keep resorts property safe and secure, treat provided working equipment and assests in a responsible and professional manner. You always take high responsibility in keeping resort buggies clean and maintained, regularly check their condition to ensure highest level of safety during the exploitation; radio sets are in good working condition, ensure that the Bell desk, trolleys and storage room are clean and well organized at all times.
Coordinate with such associates as receptionist, Regent experience agent, butler, Regent service attendant, concierge, cheauffer and airport representative in regards of guest transportation and luggage services.
Take initiative in offering assistance with guest luggage, treating it with high responsibility and care while transporting, and ensure its safety while storing at all times.
Welcome guests upon arrival and assist them with luggage uploading and storing, delivering it to guest’s room in a descreet manner.
Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.
Solve minor problems on the spot and immediately report guests feedbacks and issues to superiors in order to find a prompt and best solution.

Working with multi- cultural teams
Ensure that full uniform is worn at all times
Able to communicate in English
Maintain high standards of personal hygiene at all times
Support and adhere to the equal opportunities policy of the company
1- year minimum in five- star hotel.
Diploma or Vocational Certificate in Hospitality Skills or related field
Be aware of all Health, Safety and Fire regulations and abide by their terms

Healthcare insurance for personal at least 6 months and for family after working 2 years
International working environment
Rest and relaxation, Home leave allowance: 1 millions per 3 service months
Relocation, repatriation allowance
Accommodation, uniform, transportation and meals are provided
Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
At least 14 annual leave, 2 day off per week
Insurance as labor law
7 accident insurance
Other benefits

Cập nhật gần nhất lúc: 2026-04-30 22:25:02