Public Area Supervisor

Manage all special requests made by guests and operational departments
Ensure consistency within the department Supervise the implementation of housekeeping standards and procedures in relation to:
Gardener & Landscape
Contractors
Cleaning service
Maintenance
Stock level
Recommended changes to these standards and training needs on an ongoing basis
Maintain a current and thorough knowledge of all housekeeping systems
Open and close the shift and ensure effective shift hand over
Manage all department functions including short and long term planning, as well as day to day operations
Provide the direction for a positive, empowering work environment by setting the example and consistency of day to day work habits
Solve employee grievances
Perform work allocations
Perform public area inspections
Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment
Ensure projects are effectively implemented and meets department objectives
Co- ordinate special projects (eg planting, vermin control, window and carpet cleaning, fix asset inventories)
Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH and BOH) are maintained, clean, and organized
Management of lost property for the hotel
Ensure you have complete knowledge of layouts and facilities
Manage storage areas
Maintain adequate stock levels
Complete stock takes as required
Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control.
Conducts shift briefings to ensure hotel activities and operational requirements are known
Proactively greet, interact, and assist hotel & residences staff in a professional manner to foster and promote a cooperative and harmonious work environment, thank them when they lend assistance.
Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
Works with Superior on manpower planning and management needs
Works with Superior in the preparation and management of the Department’s budget.
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Perform any other duties which may be assigned by the management from time to time.

Type and level of experience required may vary slightly based on size and complexity of operation.
2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

Friendly and supportive working environment – where everyone is valued as a Host
Unlimited learning access via IHG University Online
Full social insurance coverage – based on full salary
Structured training & clear career development pathway
12–16 days of annual leave (depending on position level)
Competitive salary and incentives (internship allowance provided)
2 days off per week
Attractive IHG One Rewards employee benefits

Cập nhật gần nhất lúc: 2026-01-23 17:40:02