{Pullman Hai Phong}Guest Experience Manager cum Guest relation manager/Quản lý trải nghiệm khách hàng kiêm quản lý quan hệ khách hàng

Responsible for the quality of service provided to all guests throughout each touch point within the hotel.
Leads the Hotel service that is sincere, warm and enthusiastic, ensuring the guests&039; satisfaction at all times.
Take time to get to know the guests and to be committed to service excellence.
Elevate guest experience via continuous improvement via innovation and outside in thinking.
Actively review guest comments and feedback, communicate this with the team members and implement corrective action as needed.

Makes excellent choices and informed decisions.
Writes, speaks, and presents with clarity.
Successful pre- opening experience is a plus.
Highly organised and always gives maximum effort.
Leadership, learning and development management capability.
Is well informed about all aspects of the job and has a minimum of three years experience in service industry.

- Attractive wages and benefits, self- development through Accor Academy and e- learning platforms, career development opportunities

Cập nhật gần nhất lúc: 2026-01-03 17:10:03