Quản lý Spa - Spa Manager

JOB PURPOSE
To oversee the overall operations of the Spa department, ensuring exceptional service quality, maximizing revenue, and developing a high- performing team through effective training and leadership. The Spa Manager is responsible for strategic planning, guest satisfaction, financial performance, and compliance with company standards.
KEY RESPONSIBILITIES
SERVICE QUALITY & OPERATIONS
Develop and update spa service menus and packages based on market trends and guest preferences.
Monitor guest feedback and implement service improvements.
Ensure compliance with health, hygiene, and safety regulations.
Resolve guest complaints promptly and professionally.
Conduct regular inspections of spa facilities to ensure cleanliness, safety, and ambiance.
Ensure consistent delivery of high- quality spa services aligned with brand standards.
REVENUE & BUSINESS PERFORMANCE
Manage inventory and procurement of spa products efficiently.
Develop and execute strategies to maximize spa revenue and profitability.
Monitor daily sales, service bookings, and retail performance.
Collaborate with marketing and sales teams to promote spa services and packages.
Analyze financial reports and implement cost control measures.
TEAM MANAGEMENT & TRAINING
Develop career paths and succession plans for spa staff.
Evaluate staff performance and provide constructive feedback.
Conduct regular training sessions to enhance service skills and product knowledge.
Lead, motivate, and manage the spa team to achieve performance goals.
Ensure all team members adhere to company policies and grooming standards.
ADMINISTRATION
Ensure proper scheduling and shift planning to optimize manpower.
Maintain accurate records of staff training, guest feedback, and operational metrics.
Prepare departmental budgets, forecasts, and reports.
Oversee compliance with internal procedures and external regulations.
PERFORMANCE EVALUATION CRITERIA
Operational efficiency and compliance
Staff development and retention
Cleanliness and maintenance of spa facilities
Mystery shopper results
Revenue growth and profitability
Guest satisfaction scores and feedback

Key Competencies / Yêu cầu kỹ năng
• Good English and Vietnamese communication skills
Kỹ năng giao tiếp tiếng Anh và tiếng Việt tốt
• Strong presentation and training delivery skills

Được đào tạo và phát triển theo chương trình đào tạo của Accor
Professional working environment with many opportunities for career advancement
Quyền lợi khác của Heartist theo chương trình của Accor
Training and development under Accor’s training programs
Môi trường làm việc chuyên nghiệp cùng nhiều cơ hội thăng tiến
Other Heartist benefits according to Accor programs
Receive 100% salary and service charge from the probation period
Attractive income package
Tham gia bảo hiểm từ thời gian thử việc, kèm bảo hiểm bổ sung cho người lao động
Hưởng 100% lương và phí phục vụ từ thời gian thử việc
Participate in social insurance from the probation period, plus supplementary insurance for employees
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Cập nhật gần nhất lúc: 2026-01-03 17:45:03