Receptionist / Lễ Tân

Reception duties
- Process payment and issue/correct/modify/cancel invoices.
- Answer multiple- line phones, emails, book/reschedule/cancel appointments, response to patients’ questions and provide accurate information when requested.
- Advise patients of consultation fees, after hour’s charges, Public Holiday charges & specialist services & charges.
- Translate/ Interpret for doctors and patients when needed.
- Liaise with doctors, nursing staff, and claims department.
- Greet patients upon arrival, sign them in, and obtain insurance information & any other necessary data.
- Explain practice arrangements and requirements for new and existing patients; give new patients the “new patient package”.
- Be the front line of customer service; take initiative to resolve problems of unsatisfied patients in order to enhance the patient experience satisfaction.
- Inform patients’ on- time on any changes of schedule.
- Maintain a supply of relevant stationery at operation need & keep reception areas clean and tidy.
- Outreach the patient, make sure every patient is treated; monitor & ensure an efficient flow of patient in/out including consultation, nurse triage, imaging, lab test, pharmacy and cashier.
- Manage requests for home / hotel visits as part of emergency call service, including all relevant information. Deal efficiently in timely manner with emergency situations.
Appointment:
- All patient data needed is obtained prior to render the service.
- Use booking online, traditional booking in order to ensure effective use of doctor and patient time.
- Patients are provided advance information pertinent to visit (i.e., co- pays due, bringing insurance cards, arriving early for registration/check- in, etc.)
- Maintain working knowledge of the appointment system i.e. times of office & after office hours, duration of appointments, knowledge of computer system, doctors&039; working hours, procedures for booking routine and urgent appointments.
Operation of telephone system
- Ensure phones are accurately transferred to the direct department for further queries.
- Receive and make calls as required. Divert calls and take messages as appropriate, recording information for Doctors to action (home visits, phone calls etc).
Information Security
- Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol.
Patient Liaison
- Ensure patients have access to any relevant leaflets & support services in relating to their hospitalization.
- Provide non clinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients.

Career development opportunities
Annual health check, memorable summer outing.Medical examination and treatment for employee and employee’s immediate family members.
14 Annual leave per year

Cập nhật gần nhất lúc: 2026-03-18 11:20:02