Recreation & Activity Manager

OBJECTIVE OF THE POSITION:
• Coordinate with related departments to conduct and manage daily activities at resort.
• Be responsible for the administration and operation of Fitness Centre, Kidsdom.
• Responsible for developing the variety and quality of resort activities to enhance guest experience and maximize revenue opportunities.
MAIN RESPONSIBILITIES:
• Monitor activity participation levels and implement strategies to increase guest involvement and ancillary revenue generation.
• Manages purchasing equipment and supplies and keeping stock records
• Be responsible for achieving and maintaining the Quality KPI score of Recreation on online platforms and post- stay guest surveys.
• Logs incidents and accidents in accordance with hotel requirements.
• Prepare budget and monthly forecasting.
• Establish and enforce safety protocols across all recreational facilities and activities to ensure guest well- being at all times.
• Collect and analyze daily and monthly guest feedback to identify opportunities for service improvement and enhanced guest satisfaction.
• Lead, train, and mentor the recreation team, ensuring staff maintain consistent skills, knowledge, and follow brand standards.
• Develop and continuously improve the variety, quality, and creativity of resort activities, tailored to enhance guest engagement and maximize revenue opportunities.
• Checks that items supplied are to the quantity and the quality demanded and advises the management of any discrepancies.
• Perform other duties as assigned by line manager in line with departmental needs.
• Propose monthly and quarterly promotion plans for newsletters and special occasions to enhance guest experience and engagement.
• Oversee the administration and daily operation of the Fitness Centre and Kidsdom, ensuring smooth service delivery and high guest satisfaction.
• Ensure all facilities and equipment are maintained in excellent condition, coordinating timely repairs and preventive maintenance with Engineering.
• To be aware of all material and household supplies and expenditure and to encourage staff to avoid unnecessary waste.
• Handle guest complaints and service recovery promptly and professionally, ensuring effective solutions and maintaining a positive guest experience.
• Plan, coordinate, and manage a diverse range of daily resort activities in collaboration with related departments, maintaining seamless operations.
• Prepare reports on activity performance, guest feedback, and revenue results, providing recommendations for continuous improvement.
• Conduct regular performance evaluations and implement training programs to enhance staff capability and service delivery.
• Manage scheduling, resources, and budgets effectively to optimize efficiency and control operational costs.

College Degree or above
Vietnamese- Excellent level, written & spoken
At least 2 years in international hotels in the same position.
Computer Skills, Problem Solving Skills.
English- Good level, written & spoken

Participating social insurance, medical insurance, accident insurance 24/7
Benefit for birthday, mid- autumn festival, public holiday, Tet holiday...
13th month salary
2 Day- off/week
Annual Outing Trip
Duty meal provided at canteen
Shuttle bus from Vung Tau to Melia Ho Tram
Laundry uniform provided
International working environment
Special room rate as per Melia Hotels International policy

Cập nhật gần nhất lúc: 2025-11-13 00:55:03