Recreation Manager - Park Hyatt Phu Quoc - Pre-opening Stage

Summary
Scope of Role: The Recreation Manager oversees the totality of the resort’s leisure and experiential landscape: Pool & Beach, Camp Hyatt, Fitness & Activities, and Wellness Integration, ensuring that each environment reflects thoughtful design, refined service, and an authentic sense of place. This role works in close collaboration with SOMA Wellbeing, Sustainability, and Guest Experience teams to deliver programming that engages guests emotionally, physically, and culturally.
Position Objective: To lead and curate all recreational, wellness, and resort programming activities across the property—translating Park Hyatt Phu Quoc’s philosophy of island elegance into experiences that are enriching, sustainable, and deeply connected to nature.
Key Responsibilities:
Leadership & Operations

Oversee guest scheduling, staffing plans, and activity logistics to balance service excellence with operational efficiency.
Ensure all facilities are impeccably maintained, presented, and operated in alignment with safety and brand standards.
Supervise and develop the Recreation, Lifeguard, and Camp Hyatt teams, fostering motivation, technical skill, and attentiveness.
Lead all daily operations for Pool, Beach, Fitness, Camp Hyatt, and Recreational Activities, ensuring a seamless and safe guest experience.
Maintain Forbes- aligned presentation, service rituals, and interaction standards across all recreation touchpoints.

Programming & Experience Design

Develop and deliver programs that are commercially viable yet experientially rich—ranging from sunrise wellness sessions to family twilight gatherings.
Curate and implement the Resort Programming Framework, aligned with the pillars of Facility, Tides, Nature, and Tradition.
Collaborate with Sustainability and SOMA Wellbeing teams to integrate environmental education, conservation, and local culture into guest experiences.
Monitor guest satisfaction and continuously evolve programming based on engagement and feedback data.
Lead seasonal, ceremonial, and bespoke events that enhance the emotional connection between guests and the resort’s natural surroundings.

People & Culture

Support the implementation of the Verified Responsible Hospitality sustainability program and related community initiatives.
Ensure all safety, hygiene, and lifeguard protocols are strictly implemented and regularly audited.
Partner with Engineering and Sustainability to maintain eco- conscious operations, including energy use, water conservation, and materials management.
Foster a culture of care, safety, and belonging across the teams, ensuring colleagues embody Park Hyatt’s DNA.
Serve as a mentor to all recreation colleagues, guiding them toward confidence, composure, and creativity in guest interaction.
Partner with the Assistant Learning Manager to design learning journeys specific to recreation disciplines.
Safety & Sustainability

Administration & Financials

Oversee departmental budgeting, cost management, and revenue generation from activities and programs.
Prepare regular performance reports, highlighting engagement trends and improvement opportunities.
Maintain accurate records of attendance, training, certifications, and equipment maintenance.

Expected Attitude & Behaviour:

Operates with warmth, composure, and intuitive guest awareness.
Demonstrates alignment with Park Hyatt’s luxury ethos—elevating simplicity through thoughtfulness.
Embodies a leadership style that is nurturing, inclusive, and quietly confident.
Balances operational precision with a spirit of creativity and storytelling.

Minimum requirements

Minimum 3–5 years of experience in Recreation, Wellness, or Resort Programming leadership, preferably within luxury hospitality.
Proficiency in scheduling, reporting, and departmental planning software.
Excellent leadership, interpersonal, and communication skills in English; additional languages advantageous.
Strong knowledge of recreation safety, lifeguard management, and family programming.
Certification in Lifesaving, First Aid, or Aquatic Safety preferred.
Proven experience in curating guest experiences that integrate nature, wellbeing, and local culture.

Quarterly rest and relaxation allowance/ Trợ cấp nghỉ dưỡng
Relocation allowance/ Hỗ trợ chi phí trợ cấp đi lại khi nhận việc
Staff accommodation/ được cung cấp nhà ở tại Nhà nhân viên
Pre- opening allowace/ Phụ cấp cho giai đoạn tiền mở cửa
15 annual leave/ 15 ngày phép năm
3 meals per day including days off…./ Cung cấp 3 bữa ăn mỗi ngày kể cả ngày nghỉ
Social and Health insurance as per local law/ Bảo hiểm y tế và bảo hiểm xã hội theo luật lao động
Annual home leave allowance/ Hỗ trợ chi phí trợ cấp thăm nhà hàng năm
Training and developing plan/ Chương trình đào tạo và phát triển
Service charge allowance during pre- opening/ Hỗ trợ phụ cấp phí phục vụ trong giai đoạn tiền mở cửa
Attractive salary/ Mức lương hấp dẫn
12 complimentary rooms at Hyatt properties around the world/ được trải nghiệm 12 đêm phòng miễn phí tại các khách sạn của tập đoàn Hyatt

Cập nhật gần nhất lúc: 2026-01-03 17:50:03