Regional IT Manager

• Define IT infrastructure strategy, architecture and processes in the Vietnam office.
• Monitor performance of IT systems to identify areas for improvement.
• Maintain all local software and hardware licensing to ensure conformance.
• Ensure security through access controls, backups and firewalls and regularly check.
• Manage the regional VoIP (Asterisk) infrastructure, coordinating with vendor and internal teams to ensure clear connectivity and minimize downtime performance.
• Manage IT procurement requests, collaborate with relevant functions and stakeholders to support the efficiency of IT expenses.
• Any other tasks assigned by the company from time to time.
• Organize and manage IT assets (hardware, software, etc.), user accounts, and control IT ticketing system & issues troubleshooting.
• Upgrade systems with new releases and models.
• Lead and manage a 5 member regional IT team and the department.
• Maintain and develop a centralized IT Knowledge Base, ensuring technical procedures are documented, up to date and accessible.
• Coordinate and supervise IT staff members in Vietnam and other countries.
• Optimize ITSM processes using Jira to streamline ticketing workflow and maintain SLA compliance.
• Collaborate with other technical and functional teams to document and support business rules, system operating procedures that pertain to the Google platform. Enhance documentation periodically for currency and relevance.
• Responsible for employee hiring, review and career development.
• Explicitly ensuring that all regional IT operations adhere to local data protection laws, regulations.
• Manage IT procurement, optimize expenses, and negotiate vendor contracts for all services, including the regional VoIP (Asterisk) infrastructure, coordinating connectivity and minimizing downtime.

15 Days Paid Annual Leave
Attractive Premium Healthcare Insurance Package
Badminton and football clubs. Monthly Happy Friday. Quarterly Party.

Cập nhật gần nhất lúc: 2026-03-19 08:25:02