Representatives, Client Services (Ha Noi)

Job Purpose:
- In overall, Client Service Representative is expected to perform an excellent service and skilled at process all requests.
- Objective of this job: perform a client service standard and handle daily works without error rate at location by in- deep special knowledge, technical, product, workflow, professional in service.
- On behalf of Sun Life Viet Nam and business, responsible for communicating to walk- in Client and Advisor at counter or via phone. They have to answer questions, resolve problems, process transaction, collect cash and resolve any emerging problems that our client/advisor might face with accuracy and efficiency.
Major Accountabilities:
- Ensure cash deposit in bank daily and complete all daily necessary reports for business/sale force
- Monitors all outstanding/ unresolved/ referred cases/requests; coordinates with the back- end support unit until cases closed based on turnaround time.
- Underwriting claim requests (minor claim and major claim), ensure all claim request are in Term & Condition and sufficient docs.
- Process daily transactions smoothly including: new application kit, policy change requests, cash collection, complaint… without error rate or pending.
- On behalf of Sun Life Viet Nam, CS officer play an ambassador role to deliver standard/professional service to all walk- in client/advisor or via phone.
- Ensure all receipts will be well- managed without error including: issue, take back, audit.

Group insurance for you and your family
Hybrid way of workings
Frequent engagement activities

Cập nhật gần nhất lúc: 2025-10-25 01:55:03