Reservation Agent (Based in Hanoi)/ Nhân viên Đặt phòng (làm việc tại Hà Nội)

Prepare reports as requested (e.g., Miscellaneous reports)
To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
Sell the InterContinental Hotels Group products and services using up- selling and suggestive selling techniques
Accept and follow up wait list reservations
Maintain knowledge of special rates/ offers/ promotions
Check reservation creations and update booking details as per hotel standard
Promptly handle guest requests and coordinate with related departments to get things done
Look smart – wear your uniform with pride
Record and process reservations made by phone/ fax/ email
May assist with other duties as assigned by management
Be a friendly face and helping hand to our guests
Follow up pre- payment for advance purchase and Wholesales FIT bookings
Maintain professional grooming, follow hotel policy and brand standard
Ensure individual/ company/ travel agent/ source/ group profiles are well updated
Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels
Promote the Hotel’s (and IHG generally) products and services
Prepare and execute action plans which increase reservation sales and associated business
Maintain a high level of product and service knowledge about all IHG Hotels in your region
Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety

Proficient in the use of computer
Language: English and Vietnamese
Good listening, speaking, reading and writing skills
Problem solving and organizational abilities
1 year related experience or 6 months experience in Reservations/Front Office or an equivalent combination of education and experience
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
High School or Vocational Certificate in Hotel Management, Business Administration, or related field

100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
Competitive salary / Mức lương hấp dẫn
13th month salary/ Chế độ thường thường niên (lương tháng 13)
Birthday gifts and Internal Service Discount in accordance to IHG and resort&039;s policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
Enjoys IHG&039;s special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.
Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.

Cập nhật gần nhất lúc: 2026-01-27 13:40:02