Reservation Agent

Maintaining high standards of data quality through regular data cleansing activities.
Manage all reservation requests, changes, and cancellations in compliance with the hotel’s business strategy.
Able and understand hotel policies for no- shows, cancellations, credit and pre- payment policies.
Handle daily trace/follow up reports according to the requirements.
Adhere to all Dusit International Standard Operating Procedures.
Reply to all guest requests within 24 hours of receipt.
Ensure effective office administrative procedures that will safeguard and detect double- bookings, non- guaranteed bookings, filing errors and other inaccuracies, as well as guest data privacy and security.

Good knowledge of Microsoft office programs.
Minimum education of Bachelor degree in hotel management, Business Administration or relevant discipline.
Ability to communicate effectively and professionally written and spoken English.
Enthusiastic and self- motivated, according to Dusit International’s core values.
Minimum of 1 year in relevant experience in a similar capacity.
Basic experience with OPMS and all related system and its day to day support.

Duty Meals
Hotel&039;s Activities
Insurance policy per current labor law.
Accident Insurance 24/7
Monthly service Charge
Other benefits per Vietnam labor law.
Participating job training, skill training by international hotel standards.
Annual Health Check
Uniform

Cập nhật gần nhất lúc: 2026-02-14 16:55:02