Reservation Officer/ Nhân viên đặt phòng

• Assists in pre- registration activities when appropriate.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Makes sure that files are kept up to date.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Tracks future room availabilities on the basis of reservations.
• Prepares expected arrival lists for front office use.
• Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral.
• Monitors advance deposit requirements.
• Helps develop room revenue and occupancy forecasts.
• Processes advance deposits on reservations.
• Knows the types of rooms available as well as their location and layout.
• Maintains good relation to bookers/ Agents
• Ensure all required information are updated in PMS
• Determines room rates based on the selling tactics of the hotel.
• Understands the hotel’s policy on guaranteed reservations and no- shows.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Knows the selling status, rates, and benefits of all package plans.

Discuss in the interview

Discuss in the interview

Cập nhật gần nhất lúc: 2026-04-02 14:20:03