Reservations Agent/ Nhân viên đặt phòng

Record special billing arrangements for groups and conventions
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future occupancy rates
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
Other tasks as assigned
Process amendments to reservations such as extensions, early departures, etc
Prepare reservation sales reports.
Record and process reservations made by phone/fax/email
Prepare reports as requested (eg to travel agents, business houses etc)
To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
Accept wait list reservations
Manage “no show” reservations by investigation and recording of same

Required Skills:

Problem solving and organizational abilities.
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Proficient in the use of computer
Able to read and write English

Qualifications

High School or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience

1- year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience

Full insurance coverage: Social, health, unemployment insurance based on 100% of your contract salary
Competitive salary package: Full gross salary & service charge during the probation period
7 accident insurance: Effective from your first working day
12 Annual leave per year
A dynamic, professional, and multicultural working environment
Annual salary review
Other benefits in accordance with hotel policies
Internal benefits: Complimentary staff meals, uniform, employee engagement activities, labor union membership & more
Annual leave entitlement: Calculated from the first day of probation
International training & career development opportunities
Flexible working schedule: 5 working days/week with 2 days off

Cập nhật gần nhất lúc: 2026-04-03 21:15:03