Restaurant Manager / Quản Lý Nhà Hàng

Managing Day- to- Day Operations
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Supervises and manages employees. Manages all day- to- day operations. Understands employee positions well enough to perform duties in employees&039; absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
Leading Food and Beverage Team
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow- up and hands on management.
• Ensures and maintains the productivity level of employees.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Computer literate, knowledge of PMS
The ability to build good working relationships with colleagues at all levels.
Bachelor’s degree/certificate in a related major and 3 – 5 years working experience, especially in hospitality
Energetic, friendly, flexible, motivated and able to work independently
Great personality and positive attitude
Good command of English communication
Good communication and training skills
Good time management skills

 02 months of probation with full salary;
 Local and International training course;
 Annual vacation, annual health check and other benefits according to hotel&039;s policies;
 Associate special discount for hotel rooms and F&B services at International Marriott properties.
 Uniform and duty meal provided by hotel;
 Up- sale policy with attractive compensation.
 Attractive remuneration package and 13th month salary;

Cập nhật gần nhất lúc: 2026-04-07 12:55:02