Retail Manager

Location: Takashimaya Hanoi Project I Hanoi Office- IPH Tower
of Openings: 04 positions
01 Cosmetics
01 Men & Children cum Customer Services Counter
01 Food
01 Ladies & International Collection
Job Purpose
- The role ensures excellent customer service standards, strong commercial performance, and full compliance with company policies, corporate governance, and applicable regulations.
- To manage and develop assigned department(s) by leading sales operations, merchandising, brand and supplier management, promotions, and people development to achieve sales, profit, and margin targets.
Key Responsibilities
Store Operations & Sales Management
- Manage and supervise MD staff in daily operations to ensure smooth sales floor activities and achievement of sales and profit targets
- Conduct regular sales floor inspections to identify operational issues and implement timely corrective actions
- Plan manpower, duty rosters, and sales floor coverage to support peak trading periods and promotional activities
- Lead, motivate, and supervise sales staff and promoters to maximize sales performance and service quality
- Handle escalated customer inquiries and complaints professionally to maintain service standards
Merchandising Management
- Ensure all brand promotions comply with applicable laws and regulations, including Takashimaya standards, international regulations, and HQ requirements
- Oversee visual merchandising execution to ensure brand consistency and attractive product presentation
- Ensure product quality, inventory accuracy, pricing, product origin, and compliance with company standards
- Develop and implement sales and merchandising strategies aligned with department targets and company direction
Brand & Supplier Management
- Negotiate commercial terms, promotions, and support programs with suppliers
- Manage assigned brands and maintain professional relationships with suppliers and business partners
- Conduct market research and competitor analysis to evaluate market trends and brand performance
- Analyze sales performance by brand and propose improvement and turnaround plans where necessary
Propose brand in/out strategies and manage brand performance throughout its lifecycle
Sales & Profit Management
- Analyze sales trends and financial data to support management decision- making and performance improvement
- Plan, manage, and control department sales and profit, including sales revenue and gross margin
- Prepare annual business plans, sales forecasts, and departmental budgets
Promotion & Marketing (A&P) Coordination
- Collaborate with the Advertising & Promotion (A&P) team to plan and execute marketing activities, promotions, and events
- Evaluate promotion effectiveness and analyze post- campaign sales performance
- Define appropriate promotional strategies to drive sales growth and brand visibility
People Management & Team Development
- Monitor staff attendance, performance, and work attitude; provide timely feedback and corrective guidance when required
- Supervise, allocate, and manage sales staff to ensure effective manpower utilization
- Ensure staff compliance with company policies, labor regulations, grooming standards, and discipline requirements
- Coach, motivate, and conduct on- the- job training to improve sales performance, service quality, and product knowledge
Reporting
- Break down budgets by brand, section, and department
- Conduct business reviews and sales forecasts; provide regular updates to the management team
- Plan and allocate MD funds to support sales promotions, events, and marketing activities
- Prepare daily, monthly, quarterly, half- year, and annual sales reports to support performance review and improvement plans
Compliance & Corporate Governance
- Maintain high ethical standards in all supplier and partner dealings; bribery and information leakage are strictly prohibited
- Perform other duties as assigned by the Company
- Ensure strict compliance with company rules, regulations, and internal policies
1 Education & Professional Qualifications
- Certificates related to PDCA, Leadership, or Management are preferred
- Advanced Excel or Power BI skills are an advantage
- Bachelor’s Degree in a related field
2 Language Skills
- Fluent in English (speaking, writing, listening, and reading)
3 Knowledge & Job Experience
- Strong leadership, negotiation, and problem- solving skills
- Number- driven mindset with strong analytical and management capability
- In- depth knowledge of department merchandise and retail operations
- Minimum 08 years of experience in retail business, including at least 05 years in a managerial or equivalent role
- Experience working in an MNC or department store environment is strongly preferred
4 Other Requirements
- Willingness to work shifts, weekends, and public holidays
Địa điểm: Hà Nội
Ngành nghề: Thực phẩm & Đồ uống, Hàng gia dụng / Chăm sóc cá nhân, Bán hàng / Kinh doanh
Hình thức: Nhân viên chính thức
Kinh nghiệm: 5 Năm
Cấp bậc: Quản lý

1 Education & Professional Qualifications
- Certificates related to PDCA, Leadership, or Management are preferred
- Bachelor’s Degree in a related field
- Advanced Excel or Power BI skills are an advantage
2 Language Skills
- Fluent in English (speaking, writing, listening, and reading)
3 Knowledge & Job Experience
- In- depth knowledge of department merchandise and retail operations
- Number- driven mindset with strong analytical and management capability
- Strong leadership, negotiation, and problem- solving skills
- Experience working in an MNC or department store environment is strongly preferred
- Minimum 08 years of experience in retail business, including at least 05 years in a managerial or equivalent role
4 Other Requirements
- Willingness to work shifts, weekends, and public holidays

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-02-25 20:15:02