Retail SOP & Audit Executive

To develop, update, and standardize SOPs across departments and SEA markets, ensuring processes are clear, practical, consistent, and effectively support teams in daily execution and SOP compliance.
Key Responsibilities
SOP Development for Regional
• Convert manual and informal processes into standardized SOPs.
• Conduct interviews with internal departments to gather process information.
• Develop SOPs for retail, service, and related functions.
• Design and draft SOPs in line with international standards.
• Standardize workflows, checklists, control points, and escalation mechanisms.
Process Mapping & Optimization
• Create process flowcharts using Visio, Miro, or Draw.io.
• Develop RACI matrices for each process.
• Align and synchronize operational processes across SEA countries.
• Analyze process bottlenecks and propose optimization solutions.
Cross- country Coordination
• Monitor SOP rollout and implementation in the Philippines, Indonesia, Thailand, and Malaysia.
• Ensure SOPs are consistent, practical, and feasible for implementation.
• Consolidate feedback and adapt SOPs for each local market when necessary.
• Collect inputs and requirements from Country Managers.
Training & Implementation Support
• Prepare training slides, checklists, and implementation guidelines.
• Provide guidance and address questions during SOP execution.
• Support SOP rollout at offices and retail stores.
• Organize in- person training sessions or develop video training materials.
SOP Audit & Compliance Monitoring
• Design SOP audit checklists.
• Coordinate with the Training Manager to conduct retraining when required.
• Identify gaps and deviations, and propose corrective actions.
• Conduct or support periodic SOP audits.
Documentation Management
• Control access rights and manage confidential documents.
• Manage clear version control (V1, V2, Updated, etc.).
• Build and maintain the regional SEA SOP Library.
• Maintain a structured and well- organized documentation system.

Competitive benefitsGrowth opportunitiesCollaborative culture

Cập nhật gần nhất lúc: 2026-01-10 05:25:02