Reverse Logistics Analyst (FDCR)

We are looking for a detail- oriented Analyst to support our Failed Delivery and Customer Return (FDCR) operations. This role will be responsible for reconciling data across systems (platforms, warehouses, ticketing tools), building insightful dashboards, validating hypotheses, and delivering actionable insights to support business decisions and platform claims.
Responsibilities:

Build and maintain dashboards and weekly/monthly FDCR performance reports.
Propose data- driven actions to improve recovery and operational efficiency.
Consolidate and reconcile data from platform reports, warehouse systems, and internal tools.
Support the Project Manager in testing and validating process improvement hypotheses.
Conduct root- cause analysis on return issues, delays, or disputes.
Assist in ad hoc analysis for platform claims, write- off prevention, and performance gaps.

A background in e- commerce, logistics, or reverse supply chain is an advantage.
1–3 years of experience in data analysis, operations, or supply chain.
Strong proficiency in Excel and/or Google Sheets; experience with SQL or BI tools is a plus.
Ability to synthesize findings and present them clearly to non- technical stakeholders.
High attention to detail and strong reconciliation logic.

Laptop provided
Up to 19 days of leaves
Allowances
Full salary insurance
Enjoy free coffee and tea
Premium health insurance
Tet, performance bonus
Work from home 4 days/month

Cập nhật gần nhất lúc: 2026-03-26 10:05:04