Reverse Logistics Executive

Reporting to the
Reverse Logistics Manager
, you will be responsible for:
Job Summary:
This role requires a proactive and results- driven individual with experience in platform dispute management and a strong ability to "get things done." The Dispute Lead will be the primary point of contact (POC) for coordinating with internal departments and external platforms to resolve claims, minimize losses, and improve operational efficiency.
The Reverse Logistics Executive will oversee a team and manage the full process of handling Failed Delivery and Customer Returns (FDCR) accurately and swiftly to minimize financial losses for the company through fast dispute resolution, fraud prevention, Platform compliance, and operations process accountability.
Responsibilities:
Reserve Logistics Management
• Manage the end- to- end process of FD/CR returns, ensuring operational efficiency and compliance.
• Oversee the dispute management process with platforms and 3PL partners to ensure fair compensation.
• Monitor KPIs such as return rates, dispute resolution success, and recovery values.
• Act as the main POC for resolving disputes related to FDCR orders caused by platform or last- mile delivery issues.
• Lead initiatives on damage assessment, reprocessing, and restocking of returned items.
• Identify and mitigate process gaps leading to stock write- offs and financial losses for Onpoint
• Collaborate with 3PL partners and internal stakeholders (Warehouse, Finance, Commercial, and Customer Service) to streamline reverse logistics operations.
• Prepare monthly performance reports and recommend strategic improvements.
Inventory Management & Compliance
• Work with Finance teams to complete monthly claim reconciliations and provide clear explanations for discrepancies.
• Conduct regular compliance audits to ensure 3PL warehouses adhere to SOPs for inventory handling.
• Implement and maintain tracking systems to minimize stock risk exposure and ensure compliance with inventory policies.
• Train warehouse teams on inventory compliance, risk management, and audit standards.

Requirements:
• Strong understanding of E- commerce, warehouse operations, inventory control, and compliance standards.
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Excellent analytical and problem- solving skills with a focus on process improvement.
• Proven ability to manage cross- functional teams and collaborate with external partners.
• Strong communication and interpersonal skills.
• Proficiency in inventory management systems and Microsoft Office Suite (Excel, PowerPoint, etc.).
• Minimum of 2- 3 years of experience in logistics, inventory management, or dispute resolution.
• Must be proactive, results- driven, and aggressive in achieving goals ("get things done" attitude).
Key Competencies:
• Attention to detail and accuracy.
• Leadership and team management capabilities.
• Proactive and solution- oriented, and result- driven mindset.
• Strong organizational and time management skills.
• Ability to work under pressure and meet tight deadlines.
Benefits

Enjoy free coffee and tea
Tet, performance bonus
Flexible check- in/check- out
Allowances
Work from home 4 days/month
Full salary insurance
Premium health insurance
Up to 19 days of leaves
Laptop provided

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-10-30 01:50:02