Sales (Night Shift)

Responsibilities
Customer Consultation and Care

Engage with customers via phone, email, and social media platforms (such as Facebook).
Listen attentively to their inquiries, concerns, and feedback.
Provide accurate information and personalized assistance to enhance their overall experience

Guidance on Company Services

Explain the features, benefits, and value propositions of our offerings.
Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.

Information Management:

Regularly update and supplement customer information.
Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.

Financial Monitoring and Issue Resolution:

Keep track of customer feedback and report any issues for timely resolution.
Monitor fees, promptly address complaints, and handle cancellations.

Proactive Customer Engagement

Call clients in person when necessary to understand their needs and preferences.
Initiate proactive outreach to gather feedback from customers.

Relationship Building

Establish and nurture strong customer relationships.
Continuously monitor customer situations and provide timely advice and support.

Working Hours:

09:30 PM – 05:30 AM
Monday to Friday

Requirements

Age range: From 22 years old and above.
Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent.
Proficient computer and internet skills, understanding of social media and e- commerce.
Good English communication skills are an strong advantage. (English level Ielt 5.5 – 6.0 or equivalent)
Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary.
Creative thinking, good listener, regularly keeping up with social trends and customer psychology.
Basic knowledge of marketing

Cập nhật gần nhất lúc: 2026-04-08 10:15:03