Sales Supervisor

Job Purpose

Identify and acquire new customers to expand revenue.
Manage business information, reporting, and cross- functional coordination.
Lead and support a sales team of 2–4 members.
Drive business growth aligned with company strategy and achieve assigned sales targets.
Manage customer relationships to ensure high satisfaction and retention.

Key Responsibilities
Business Development (40%)

Plan, supervise, and follow up on sales team activities to meet departmental goals.
Maintain customer databases and ensure accurate reporting in CRM and monthly reports.
Identify and engage new prospects across ITL services (freight forwarding, contract logistics, etc.) to drive revenue.

Customer Relationship Management (15%)

Ensure zero bad debt.
Coordinate with internal departments to resolve customer requirements effectively.

Operational Excellence (15%)

Submit accurate and timely reports as required.
Conduct market research and support strategy implementation.
Develop strong partnerships with vendors/suppliers to optimize pricing and service quality.
Establish and improve SOPs and sales processes to prevent issues and support operations.

People Management (10%)

Participate in at least 90% of company training programs and activities.
Lead, train, and develop a high- performing sales team.

Qualifications
Education & Experience

Bachelor’s degree required.
Minimum 5 years of experience in logistics/freight forwarding, including at least 2 years as Senior Sales Executive.

Skills

Proficient in MS Office and CRM systems.
Strong communication and presentation skills.
Ability to adapt in a dynamic environment; good analytical mindset.
Advanced sales techniques; good negotiation skills.
Good command of English.

Personal Attributes

Ability to identify and develop new business opportunities.
Willing to travel for business.
Open- minded with cultural awareness.
Self- disciplined, proactive, and customer- oriented.

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Cập nhật gần nhất lúc: 2026-01-23 17:35:02