Sea export supervisor

Purpose of the Role

Manage shipments effectively and provide operational solutions when issues arise.
Propose and implement system improvements, including software enhancements (eFMS, Vela, etc.) and data integration solutions.
Oversee the end- to- end sea export process, from receiving orders and booking with carriers to cargo arrival at destination, ensuring accuracy, compliance, and on- time execution.
Act as the key coordinator between customers, sales, carriers, and internal teams to ensure service quality and resolve issues throughout the shipment lifecycle.

Key Responsibilities & KPIs
Performance (40%)

Keep up with new technologies to enhance workflow efficiency and reduce errors.
Handle problems proactively and independently.
Ensure timely and accurate reporting, documentation, bookings, and eFMS updates.
Respond quickly and accurately to all requests.
Improve and optimize operational systems (eFMS, Vela, etc.).

Customer Satisfaction (15%)

Communicate clearly with customers using accurate and transparent information.
Provide professional, prompt, and attentive customer service.
Maintain commitments and ensure positive customer experiences.

Operational Excellence (15%)

Monitor and update shipment status accurately.
Maintain complete, clear, and easy- to- retrieve shipment information.
Ensure strict compliance with SOPs and error- free operations.
Apply new technologies to optimize work processes and minimize errors.

People & Teamwork (10%)

Demonstrate strong communication skills with Sales and Customers.
Work effectively with team members and internal stakeholders.
Comply with company policies and procedures.
Commit to continuous learning and self- development

Requirements:

Strong computer literacy (MS Excel, Word, PowerPoint).
Bachelor’s degree in Logistics, Supply Chain, or related fields.
Fluent in English (all 4 skills).
3–4 years of experience in a similar role within a freight forwarding company.
Excellent leadership, communication, and problem- solving skills.
Detail- oriented, proactive, and able to work under pressure.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-01-14 01:35:03